Social Services Director

JOB DESCRIPTION

The Director of Social Services (DSS) provides executive leadership and full accountability for all social services, case management, housing services, resident engagement, and program compliance within a 24-hour New York City Department of Homeless Services (DHS) shelter. The DSS also oversees the delivery of trauma informed, culturally responsive, resident centered services while ensuring full compliance with NYC Department of Homeless Services (DHS), Human Resources Administration (HRA), New York State Office of Temporary and Disability Assistance (OTDA), and Cherokee Federal policies and procedures. The DSS serves as the senior leader for the Social Services Department and is responsible for supervising Community Associate Supervisors (Case Management Supervisors), Housing Specialists, Recreational Specialists, Case Managers, and other assigned staff. The Director develops high performing teams, establishes systems of accountability, monitors program performance, ensures documentation quality, and drives measurable resident outcomes through housing placement, independent living planning, and successful exits from shelter.

Compensation & Benefits:

Starting Salary Range for Director of Social Services ( Temporary ): Pay commensurate with experience.

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security

• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most

• Medical, dental, and vision insurance, plus prescription drug coverage

• Basic life and AD&D insurance, with supplemental life options

• Short-term and long-term disability coverage

• Paid holidays

• Employee Assistance Program (EAP)

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Professional development, training, and certification support

• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Director of Social Services ( Temporary ) Responsibilities Include:

• Includes the following:

• Leadership

• Provide strategic leadership, direction, and accountability for all social service operations within the shelter.

• Supervise Community Associate Supervisors, Housing Specialists, Recreational Specialists, Case Managers, and assigned social service personnel.

• Conduct regular supervision, coaching, performance evaluations, corrective action, professional development planning, and succession planning.

• Establish a culture of accountability, collaboration, professionalism, continuous improvement, and resident centered service delivery.

• Build and maintain strong interdisciplinary partnerships with Operations, Security, Facilities, Administration, and external providers.

• Program Management

• Oversee all case management functions including intake, psychosocial assessments, Independent Living Plans (ILPs), progress notes, referrals, case conferences, housing planning, discharge planning, and aftercare.

• Ensure all residents receive timely and comprehensive services in accordance with DHS standards and contractual requirements.

• Ensure residents are actively engaged in service planning and housing readiness activities.

• Monitor staff caseload distribution and workload management to ensure quality service delivery.

• Performance Management

• Develop, monitor, and improve departmental performance through routine analysis of key performance indicators including:

• Independent Living Plan (ILP) completion rates

• Timeliness of psychosocial assessments

• Progress note compliance

• Housing placements/Housing package submission quality/ Housing package return rates

• CARES documentation compliance/ HOME system compliance

• HRA housing subsidy outcomes/ HRA supportive housing referrals

• CAPS/CAPCAP documentation

• Client engagement

• Length of stay/ Recidivism

• Resident exits/Audit findings

• Staff productivity

• Develop corrective action plans whenever performance indicators fall below DHS or Cherokee expectations.

• Housing Services

• Oversee all housing placement initiatives and permanent housing strategies.

• Supervise Housing Specialists and monitor housing productivity.

• Ensure all housing packages are complete, accurate, and submitted timely.

• Monitor CityFHEPS, supportive housing, NYCHA, HPD, SOTA (where applicable), and other housing subsidy applications.

• Build collaborative relationships with brokers, landlords, supportive housing providers, HRA, HPD, and community partners to maximize housing opportunities.

• Documentation and Quality Assurance

• Ensure all documentation meets DHS, HRA, OTDA, and agency standards.

• Conduct routine chart audits.

• Review ILPs, psychosocial assessments, progress notes, referrals, housing packages, CARES documentation, and case records.

• Develop quality improvement initiatives based on audit findings.

• Monitor documentation timeliness and accuracy through ongoing quality assurance reviews.

• The DSS is accountable for achieving and sustaining DHS performance standards related to documentation quality, housing outcomes, subsidy approvals, audit readiness, and resident engagement.

• Community Partnerships

• Develop and maintain collaborative relationships with:

• Department of Homeless Services (DHS)/Human Resources Administration (HRA)/Administration for Children's Services (ACS)/ Department of Education (DOE)/Office of Mental Health (OMH)

• OASAS

• Hospitals

• Behavioral Health Providers

• Immigration Legal Services

• Community Based Organizations/ Community Partners

• Workforce Development Programs

• Housing Providers

• Faith Based Organizations

• Incident Management/Follow-up

• Ensure all social service related incidents are documented and managed in accordance with DHS Incident Management Guidelines.

• Coordinate incident follow up with the DHS Serious Incident Unit (SIU).

• Ensure required documentation, investigations, resident follow up, and corrective actions are completed timely.

• Participate in interdisciplinary incident reviews and quality improvement initiatives.

• Staff Development

• Mentor emerging leaders within the department.

• Develop training plans to improve documentation quality, housing outcomes, resident engagement, and regulatory compliance.

• Ensure staff receive ongoing training in trauma informed care, motivational interviewing, crisis intervention, housing systems, documentation standards, and DHS policy updates.

• Meetings

• Lead or participate in:

• Case Conferences, Housing Meetings, Clinical Supervision (where applicable), Leadership Meetings, DHS Meetings, Interdisciplinary Meetings, Resident Case Reviews, Quality Assurance Meetings, and Community Provider Meeting.

• The Director of Social Services is expected to participate in the shelter leadership on call rotation and provide after hours consultation, incident response, operational decision making, and emergency support as assigned.

• Other duties as assigned.

• SUPERVISORY/MANAGEMENT AUTHORITY

• Directly supervises:

• Community Associate Supervisor (Case Management Supervisor)

• Housing Specialist(s)

• Recreational Specialist(s)

• Case Managers (where applicable)

• Interns and Volunteers (where applicable)

• Responsible for recruitment, onboarding, scheduling oversight, supervision, coaching, employee development, performance evaluation, corrective action, and recommendations regarding separation in collaboration with Human Resources and the Site Director.

• Performs other duties as may be assigned.

Director of Social Services ( Temporary ) Basic Qualifications:

• Extensive knowledge of NYC DHS shelter operations.

• Strong knowledge of HRA housing subsidy programs, supportive housing, and permanent housing placement strategies.

• Working knowledge of OTDA regulations.

• Strong understanding of Independent Living Plans, psychosocial assessments, housing planning, and case management best practices.

• Advanced working knowledge of CARES, HOME, CAPS/CAPCAP, and related shelter management systems.

• Strong understanding of trauma informed care, crisis intervention, motivational interviewing, and strengths-based case management.

• Exceptional leadership, coaching, accountability, and performance management skills.

• Ability to analyze performance data, identify trends, implement corrective action plans, and achieve measurable outcomes.

• Excellent written, verbal, and presentation skills.

• Strong organizational and project management abilities.

• Ability to prioritize multiple competing responsibilities within a fast paced 24-hour shelter environment.

• Proficiency with Microsoft Office Suite and shelter management systems.

• CPR/First Aid certification, Mandated Reporter training, Naloxone certification, and other required certifications must be obtained within program-established timelines.

• Legal Disclaimer: Cherokee Federal is an equal opportunity employer.

• Please visit cherokee- federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

• Please Note: This position is pending a contract award.

• If you are interested in a future with Cherokee Federal, APPLY TODAY!

• Although this is not an approved position, we are accepting applications for this future and anticipated need.

• #CherokeeFederal #AS1

• Cherokee Federal is a military friendly employer.

• Veterans and active military transitioning to civilian status are encouraged to apply.

• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.

• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:

• Bilingual English/Spanish preferred.

• Master's degree in Social Work (MSW) or related Human Services field strongly preferred.

• Experience with quality assurance, chart auditing, regulatory compliance, and performance improvement initiatives preferred.

Education, Experience, Knowledge, Skills and Abilities:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Sociology, or related field required.

• Minimum five (5) years of progressively responsible experience in homeless services, emergency shelter, supportive housing, residential services, or human services.

• Minimum three (3) years of supervisory or management experience overseeing social service professionals.

• Demonstrated experience working within the NYC Department of Homeless Services shelter system.

• Demonstrated experience with HRA housing subsidy programs and supportive housing.

Work Environment:

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-AS1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations.

In compliance with the New York Pay Transparency Law, the estimated annual salary range for this position is available upon request. Final compensation is determined by a candidate’s qualifications and experience.

Compliance Notices

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at View email address on click.appcast.io.

This position is pending a contract award. If you are interested in a future with Cherokee Federal, please APPLY TODAY! Although this is not yet an approved position, we are accepting applications for this future and anticipated need. The applicable salary range will be posted promptly upon award of the contract and once funding for the position has been determined. No offer will be extended prior to posting the applicable salary range.