HVAC Technical Support Specialist - HVAC Equipment & Parts

$60k - $75k

EAir LLC

Job Description
Job Description
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Technical Support Specialist – HVAC Equipment & Parts
This is not an IT position - Only applicants with HVAC experienced will be consider for this role.
Miami / Medley, Florida (On-Site)
Industry: HVAC Distribution – Wholesale & Retail
Department: Technical Support
About the Role
We are seeking an experienced Technical Support Specialist (HVAC) to provide diagnostic assistance for residential and light commercial HVAC equipment (only those candidates with HVAC experience will be consider for this role).
This role focuses on technical troubleshooting and root cause analysis , supporting contractors and technicians through structured diagnostic processes. The position plays a key role in reducing warranty exposure and improving customer technical outcomes.
This is not a field technician or sales role . The position is office-based and focused on technical evaluation and support.
Compensation & Benefits
Salary Range: $60,000 – $75,000 per year (based on experience)
Market positioning reflects experienced HVAC technical.
Additional benefits may include:
Health insurance
Paid time off
Holiday pay
Career development and manufacturer training
Stable long-term growth environment
Key Responsibilities
Technical Troubleshooting
Provide HVAC troubleshooting support via phone and ticketing system (Freshdesk)
Analyze wiring diagrams, refrigeration circuits, and system performance
Interpret voltage, amperage, and pressure readings
Identify whether failures are related to installation, operation, or component defects
Document technical findings within internal systems
Documentation & Case Management
Record diagnostic readings and supporting information
Maintain clear and structured case documentation
Ensure claims meet internal technical validation standards
Qualifications
Minimum 3+ years HVAC technical experience
Strong understanding of split systems and heat pump operation
Ability to read electrical schematics and wiring diagrams
Solid troubleshooting and analytical skills
Professional customer communication ability
Bilingual English / Spanish preferred
Experience supporting contractors or distributors highly valued

Vacancy posted a month ago

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