Patient Care Coordinator

Summary Statement

Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic.

We are currently looking for a Patient Care Coordinator (PCC) for our Lancaster, PA office with coverage at nearby locations as needed. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.


Duties & Responsibilities

• Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verfications.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Potentially attend training in Hanover or Lancaster once or twice as needed.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent multitasking and time management skills.
• Office administrative experience, preferably in a medical office.
• Strong attention to detail and accuracy.
• Insurance knowledge including Medicare.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock's mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.

Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!