Operational Customer Experience (OCE) Business Analyst
The Hillman Group
Job Summary The Operational Customer Excellence (OCE) Business Analyst plays a critical role in driving customer‑centric process improvements and operational efficiency in customer onboarding and the order processing lifecycle. This position partners with cross‑functional teams to identify all information needed for customer onboarding that enhances the overall customer experience and drives orders to first‑pass order success. Essential Job Functions Evaluate current onboarding and order processing workflows to identify inefficiencies and opportunities for improvement. Responsible for the onboarding of new customers and the verification of system changes to support customer transactions. Partner with Sales, Operations, Customer Support, and IT teams to ensure seamless process integration and handoffs. Gather, document and manage detailed business requirements for Customer set up. Partner with the EDI Analyst on order errors to establish fixes to prevent recurring errors. Ensure the data on customer including billing structure, cross references, pricing set up and EDI requirements is accurate. Collaborate with Data Governance on governance standards and workflows regarding customer set up. Ensure all changes positively impact customer satisfaction and reduce friction points. Education & Experience Bachelor’s degree in Business, Operations, or related field 3–5 years of experience in business analysis, process improvement, or operational excellence roles. Strong analytical skills Excellent communication and stakeholder management skills Proficiency in Excel, PowerPoint and Word Competencies – Knowledge, Skills And Abilities Oracle Fusion, CPQ, EDI Customer-Centric Mindset Analytical & Problem-Solving Skills Operational Equipment N/A The Hillman Group is an Equal Employment Opportunity and Aff… The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. #J-18808-Ljbffr The Hillman Group
- Operational Customer Experience (OCE) Business Analyst Cincinnati, OH, USA Job Description Posted Monday, June 29, 2026 at 4:00 AM Job Summary The Operational Customer Excellence(OCE)Business Analyst plays a critical role in driving customer‑centric process improvements...SuggestedWork at officeLocal areaImmediate start
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Delphos Wireless, a Cricket Wireless Authorized Retailer
Cincinnati, OH2 days ago - ...systems, statistical and other business analyses in support of department or division operations and activities; makes... ...the other Business Operations Analyst. Cross training of duties between... ...two (2) years of professional experience in administrative, management,...SuggestedContract workTemporary workApprenticeshipWork at officeShift work
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Cypress HCM
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Western & Southern Life
Cincinnati, OH3 days ago - ...career should be! Position Overview As a Business Operations Associate, you will be the backbone of... .... This role combines exceptional customer service, attention to detail, and strong... ...we revolutionized the used car buying experience over 30 years ago by introducing transparency...Work at officeNight shift
CarMax
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$15.5 - $23.3 per hour
...Business Operations Associate As a Business Operations Associate, you will be the backbone of... ...appraisals. This role combines exceptional customer service, attention to detail, and... ...we revolutionized the used car buying experience over 30 years ago by introducing transparency...Hourly payFull timeWork at officeNight shift- ...purpose-driven bank that puts customers, communities, and employees... ...technologies. Supports Business Controls in advancing risk management... ...understanding of digital operating issues, technology risks,... ...and positive digital customer experience. While operating within the...Work at officeShift work
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Dormont Manufacturing Co is seeking a detail-oriented professional with strong operational and compliance expertise to support royalty finance activities. The candidate will partner closely with product and commercial teams to ensure compliance in financial initiatives....- ...Wireless, a Cricket Wireless Authorized Retailer, seeks a Business Operations & Data Analyst in Cincinnati, OH, to drive business performance through... .... Ideal for recent graduates, it offers hands-on experience in a retail environment. You will have opportunities for...
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Help run payment operations, risk, and loss recovery at a fast-growing fintech, and automate the grunt work as you go. If you know payments... ...interested in AI and automation, and you already use or experiment with tools like Claude Code or Codex You’ll report to the Head...$65k - $90k
Payload is looking for a skilled professional in Cincinnati to help manage payment operations and risk management in a hybrid work environment. You will play a key role in automating workflows and improving processes using AI and technology. Your responsibilities include...$65.5k - $95k
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Total Quality Logistics in Milford, OH is seeking an Accounting Operations Analyst to support financial performance improvement through analytical solutions. Responsibilities include analyzing workflows, developing dashboards, and ensuring compliance with financial policies...$60k - $65k
...application process. Cremer Erzkontor - Operations & Accounting Analyst Full Time Professional Cincinnati,... ...or equivalent combination of experience and education. 2-4 years in an accounting... ..., posts, verifies, and records customer payments and transactions related to...Full timeWork at officeLocal area- Peter Cremer North America LP is seeking an Operations and Accounting Analyst in Cincinnati, OH. This full-time position requires a Bachelor’s degree in accounting and 2-4 years of experience in accounting or data analysis. Responsibilities include managing credit and collections...Full time
$65.5k - $95k
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DB&A - DeWolff, Boberg & Associates, Inc
Cincinnati, OH4 days ago $77.2k - $96.5k
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Covington, KY4 days ago
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