CS Coordinator

Coordinator

Essential duties and responsibilities include facilitating the onboarding process for clients with sponsor employers, building and maintaining positive working relationships with sponsors, account managers, and internal team members, assisting clients with onboarding activities, communicating regularly with clients, sponsors, account managers, and internal team members regarding hiring processes, onboarding requirements, and case progress, maintaining accurate and up-to-date clients, sponsors, and case information within HubSpot and other tools used, monitoring onboarding pipelines and ensuring timely progression of client placements, staying informed of sponsor hiring needs, operational changes, and workforce requirements, working closely with Account Managers and sponsors to maintain current employer information, contacts, hiring processes, and onboarding requirements, providing timely updates to management, assisting with triage and resolution of client case-related issues, creating and maintaining sponsor profiles, onboarding resources, and employer documentation, ensuring client resources, city guides/settlements, and relocation materials information remain accurate, updated, and consistent, supporting special projects, process improvements, system implementations, and departmental initiatives as assigned, performing other duties as assigned. The coordinator role will also serve as a backup for the CS Pre-Hire Specialist position when coverage is needed due to absences or operational demands to support clients throughout the pre-relocation process, ensuring they successfully complete all required steps to relocate to the worksite and are fully prepared to begin employment with their sponsoring employer. This cross-functional responsibility helps maintain service continuity, client readiness, and a seamless transition from case approval to worksite onboarding.

Qualifications include a Bachelor's Degree or equivalent, strong attention to detail and commitment to accuracy, excellent organizational and time management skills, strong written and verbal communication skills, ability to manage multiple priorities and deadlines in a fast-paced environment, professional, dependable, and results-oriented mindset, ability to build and maintain positive working relationships with clients, sponsors, and internal teams, comfortable communicating by phone, email, video conference, and in person when needed, proficiency with CRM systems (HubSpot preferred), Microsoft Office Suite, and collaboration tools.

Preferred experience includes experience in customer service, account coordination, onboarding, staffing, workforce development, immigration support, or related fields, experience in the onboarding phase of employer-employee relations (applications, background checks, orientations, etc.), experience working with CRM systems and case management platforms, experience coordinating multiple cases and managing high-volume communications while maintaining a strong balance between task execution and relationship-building, professional presence in representing BDV to sponsor employers.