Customer Service Representative Lead

Title:Customer Service Representative LeadJob Description:Job OverviewThe CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleProvide work direction and assistance to custodians as directed by Custodial SupervisorAssist Custodial Supervisor in scheduling and training staff as neededOperate motorized cleaning equipmentTrack equipment inventory, maintenance, and repairsSchedule clean up and repairs as neededMaintain daily upkeep of assigned areaTrack and maintain supplies inventoryAssist Custodial Supervisor in purchasing cleaning supplies and equipmentPerform quality, service, and safety inspectionsReport incidents and hazardous conditions to supervisorReport employee personnel and customer issues to supervisorMonitor employees for proper use of personal protective equipment, and suppliesCorrect at risk behavior, then report to the supervisor immediatelyProvide recommendations for corrective action on areas that need improvementQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Education and/ or Experience: High school diploma or GED required. 1 to 2 years related experience.Certificates, Licenses, Registrations: CPR/AED/First Aid certification. May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Ability to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skillsKnowledge of cleaning methods and equipment and willing to share with teamKnowledge of the upkeep and care of the cleaning equipmentKnowledge of cleaning compounds and chemicals, and their safe, efficient useSupervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Compensation and Shift:Mon - Friday 2:30pm - 11:00pm$16.00-$17.00 PER HOURBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. #J-18808-Ljbffr SBM Management Services, LP