Customer Care Representative (Full-Time, In-Person, $22.28/hr + Benefits)

Customer Care Representative

At Platinum Fundraising, we're on a mission every single day to help coaches, teachers, and volunteers make a lasting impact on children's lives. But we can't do it alone. It takes a passionate, dedicated team to bring these dreams to life, and that's where YOU come in!

Being in business for over 25 years, we are helping schools, youth athletic organizations, and non-profits raise millions of dollars through our proven fundraising programs that empower kids and strengthen communities!

As part of our Customer Care Team, you'll work with churches, youth athletic teams, schools, and non-profits to build meaningful, long-lasting relationships. Together, we'll empower our customers to achieve their fundraising goals and create real change.

If you're looking for a career where your work truly matters, and want to be part of something special, we'd love to have YOU on our team!

Job Responsibilities

• Provide top-notch customer service.
• Serve as the primary post fundraiser contact for Sponsors and Fundraiser participants, providing timely and professional assistance with questions, purchases, and general support.
• Troubleshoot and resolve issues related to the fundraiser cards, participating stores, purchases, and shipping.
• Answer and manage incoming calls on the company's main line, ensuring calls are handled promptly and routed appropriately when necessary.
• Provide accurate information regarding shipping status, delivery timelines, and order tracking.
• Process fundraiser order forms, card orders, and prize fulfillment accurately and efficiently.
• Prepare and ship fundraising materials, including cards, order forms, posters, prizes, and related supplies.
• Assemble and collate customized fundraiser packets, ensuring sponsor-specific information is printed and organized correctly.
• Assist with maintaining organization of inventory areas, including restocking prize shelves and ensuring materials are readily available, at times.
• Assist PT staff with preparing shipments, stuffing envelopes with fundraiser cards, and assembling outgoing materials when needed.
• Work collaboratively with the Sales team to support active fundraisers and ensure sponsors receive the materials and assistance needed for successful campaigns.
• Maintain strong attention to detail while working efficiently in a fast-paced environment to support multiple fundraisers simultaneously.
• Answer inquiries via phone and email, enter/process orders, and maintain customer accounts.
• Handle customer questions, concerns, and troubleshooting with professionalism.
• Accurately document customer interactions and maintain records.
• Assist with various administrative tasks to support team operations.
• Quickly and efficiently enter orders while ensuring accuracy before shipment.
• Assist with packaging and organizing fundraiser kickoff materials when needed.

What We Offer

• $22.28/hour + optional overtime
• Medical, Dental, Vision Insurance with company contribution
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays
• Veterans Floating Holiday
• Bereavement Leave
• Paid Training
• Annual salary evaluations
• Stable schedule No weekends or late shifts!
• Career growth opportunities

What We're Looking For

• Prior customer service experience preferred (retail, hospitality, or call center)
• Bachelor's / 4-year degree required
• Strong verbal & written communication skills
• Strong attention to detail
• Ability to work quickly and accurately without sacrificing quality
• Enjoy a variety of hands-on work and phone work, and don't mind rolling up your sleeves to help where needed
• Work well in a fast-paced environment and can keep up when things get busy without losing accuracy.
• Consistently punctual and reliable
• Typing speed: 35 WPM+ with accuracy
• Highly organized, detail-oriented, and problem-solving mindset
• Passion for helping others and working in a team-driven environment

Bonus Skills (Not Required, But a Plus!)

• Experience with Adobe Illustrator, Photoshop, After Effects, InDesign, or Premiere Pro.
• Familiarity with MS Access, HTML, JavaScript, SQL, or IT support.
• Tech-savvy? Comfortable setting up PCs, monitors, and printers? That's a plus!
• Bilingual (English & Spanish) is a bonus!

Perks

We take pride in creating a comfortable, well-equipped workspace where every team member can stay focused, energized, and supported throughout the day.

• Extensive and Paid Training Program that will set you up for success in the role!
• Enjoy a relaxed dress code that lets you focus on performance, not wardrobe. From jeans and sneakers to comfortable sweats, we want you feeling your best to perform at your best.
• We believe great energy starts with great snacks. Help yourself to our complimentary office treats and keep the good vibes going all day!
• Enjoy complimentary fresh ground and freshly brewed coffee or tea to start your day. Snacks, bagels, and fresh fruit can also be found in the breakroom.
• Recharge in style with our custom luxury massage chair and ultra-comfortable LoveSacs, the perfect way to unwind between calls.
• Choose your comfort from ergonomic office chairs to balance ball chairs that keep you moving and energized throughout the day.
• Work to the soundtrack of good vibes. Our state-of-the-art Sonos sound system keeps the office filled with your favorite hits, old and new.

Schedule & Work Location

Location: In-office role (No remote/hybrid work available) Schedule: Full-time, MondayFriday, Day Shift

Ready to make a difference? Apply today!