Online Producers

Online Producers

Jobs for Humanity is collaborating with Upwardly Global and with Franklin Covey to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Franklin Covey

Job Description

The primary role of the Live Online Producer is to provide excellent customer service to our clients as well as consultants. You will provide technical support as well as support client engagement during live online webinars via chat, text, or phone support. Essential job functions include supporting a variety of online webinar platforms including Zoom, Webex, & Microsoft Teams. Must be willing to learn additional platforms as needed. Build strong relationships with clients and internal facilitators by providing clear communication and creative solutions to problems that may arise. This may include a short meeting prior to a webinar, logging into the session early, and being available for debriefing. Troubleshoot audio/visual connection issues and provide ongoing technical support throughout the webinar such as muting attendees where needed or managing audio cues. Provide feedback to improve the webinar experience for participants and facilitators. Assist facilitators with administrative tasks such as capturing participant comments, distributing digital participant material, and taking attendance if needed. Assist in other projects and administrative tasks as requested.

Basic qualifications include 1+ years of experience in customer service and/or call centers. Preferred skills and experience include some college, ability to read and speak in Spanish, proficiency with Outlook, Google Drive, and MS Teams. Critical thinker with the ability to troubleshoot and adapt quickly. Motivated team player with a strong work ethic who thrives in a fast-paced environment. Available to work a flexible schedule that meets the demands of an international audience.