Patient Experience Advisor

Patient Experience Advisor

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Location: Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up to 25%

Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions.

Position Overview:

As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You'll apply a deep understanding of the healthcare landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑impact strategies and solutions.

In this role, you will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. You'll leverage data analytics, industry best practices, peer benchmarking, and Press Ganey's proprietary frameworks to deliver proactive, insight‑driven recommendations that inform client decision‑making and support sustainable improvement.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.
• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.
• Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.
• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
• Coordinate and present regular client performance reviews in partnership with the Managing Director.
• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.
• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Qualifications

• Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required.
• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.
• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.
• Travel: Willingness to travel up to 25% for client engagements.

Education

• Bachelor's degree required.

Work Model

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse, inclusive and authentic workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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