Information Technology Specialist - Evening Shift

Description Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. This role is responsible for access requests, Microsoft 365 user administration, Level1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology. Essential Functions Process and access requests across client healthcare systems Communicate with client IT teams to obtain credentials and resolve access issues Maintain accurate documentation of access status and expiration timelines Escalate access delays that impact nurse workflows Provision and deprovision user accounts in Microsoft365 / EntraID Manage group memberships and access permissions Respond to user support tickets and provide Level1 troubleshooting Troubleshoot login, access, and device issues Escalate complex issues to senior IT staff as needed Assist with remote onboarding and offboarding of employees Prepare, configure, and ship laptops to remote nurses and corporate staff Maintain accurate inventory tracking for end-user equipment Coordinate retrieval of hardware from offboarded remote users Ensure returned devices are properly wiped and redeployed Assist with phone system configuration updates under direction Participate in change management execution and documentation Maintain process documentation and update as needed Work Schedule & Location This position is on-site in Brentwood, Tennessee Standard schedule is Monday through Friday, 2:30 PM – 11:30 PM We are a 24x7x365 business and rotational after-hours support may be required Your Traits & Characteristics Detail-oriented and process-driven Comfortable working within defined procedures Calm under pressure Self‑motivated and accountable Motivated to grow in IT operations Committed to supporting clinical staff through reliable, secure systems Requirements Strong attention to detail and ability to follow structured workflows Clear written and verbal communication skills Ability to diagnose and resolve basic technical issues Familiarity with Microsoft365 administration preferred Basic understanding of identity management concepts preferred #J-18808-Ljbffr NurseLine is now IntellaTriage