Learning & Development Manager

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Location Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include the Wellness Floor, a five‑star urban spa destination; chic restaurants such as One+One brunch hotspot; Trifecta, a stunning restaurant and cocktail lounge; and over 10,000 square feet of dedicated meeting and event space. One Dalton also hosts 160 private residences with unobstructed views of the city, Charles River, Boston Harbor, and the Berkshire Mountains and Cape Cod. Role Overview Lead and execute the hotel’s learning and development strategy aligned to business goals, partner with leaders to identify skill gaps and enhance team performance, build a culture of continuous learning and service excellence, and support leadership development and employee growth across the hotel. Responsibilities Lead and execute the hotel’s learning and development strategy aligned to business goals. Partner with leaders to identify skill gaps and enhance team performance. Build a culture of continuous learning and service excellence. Support leadership development and employee growth across the hotel. What You’ll Do Design and deliver learning programs that improve performance and guest experience. Coach managers and support onboarding and early success of new leaders. Drive training consistency through Certified Designated Trainers and leadership partnerships. Analyze guest feedback and operational data to implement performance improvements. Qualifications Bachelor’s degree or equivalent experience with 3+ years in a leadership role. Experience in hospitality, service environments, or adult learning. Strong facilitation, coaching, and stakeholder collaboration skills. Passion for people development and alignment with Four Seasons values. What to Expect A collaborative, fast‑paced luxury hotel environment. Direct impact on employee engagement and guest satisfaction. A mix of strategic planning and hands‑on training delivery. U.S. work authorization required (limited internal visa exceptions). What We Offer Opportunity to shape a high‑impact learning culture. Career growth within a globally recognized luxury brand. Competitive benefits and a people‑first workplace. Meaningful work that influences both employee and guest experience. Benefits Salary Range: $91,000 - $96,000. ZERO‑COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance. MATCHED 401(k) Retirement Plan after 1 year. COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world. COMPLIMENTARY daily Employee Meals. DISCOUNTED Parking and Public Transportation. COMPLIMENTARY Laundry. ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays. Equal Opportunity Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster, please visit Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr