Director of Product Management -Product Platform

Director of Product Management

CaptivateIQ is looking for a Director of Product Management to lead the strategy and execution of our Product Platform — the shared foundation that every CaptivateIQ application is built on. This is the connective tissue of the company: the layers that turn a set of products into a single, AI-native system.

It is where data becomes connected and queryable, where workflows orchestrate long-running human-and-agent processes, where reporting turns models into decisions, where identity and entitlements govern who can do what, where the state is versioned and audited, and where the AI and agent platform gives every product a consistent, agent-accessible surface.

This role owns one of CaptivateIQ's highest-leverage areas. A single great primitive shipped here compounds across every product. It demands a leader who is hands-on, deeply curious about the systems beneath the surface, and capable of balancing rigorous platform thinking with decisive product execution.

Job Location: Midwest, East Coast, including Toronto, Canada.

What You'll Own

• AI & Agent Platform. The agent SDK, MCP server (the single inbound surface for tool calls across the platform), agent portal for authoring and observability, eval framework and runner, and the shared chat/agent UI primitives every product embeds. This vertical spans the full stack — every layer must be API-first and agent-accessible.
• Data Platform. Bi-directional data connectors (ingest from HRIS, CRM, and more; egress to warehouse and BI), and the ETL / ingestion and transformation layer that takes raw third-party data through to clean, typed, queryable objects.
• Workflows & Reporting. Long-running orchestration with human-in-the-loop approvals (payout processing, plan rollout, period close), and in-house reporting and analytics built natively on platform objects and modeling outputs.
• Identity. Authentication and SSO, policies and permissions (RBAC, scoping enforced at every layer boundary), entitlements that drive feature gating, billing, org settings, and user preferences.
• State Platform. State as a first-class primitive — the versioning and state-transition machine every change flows through — plus the sandbox (branchable, isolated workspaces for staging changes safely) and audit (a record of every state transition for review and compliance) built on top of it.

Your job is everything that makes our customer-facing applications interoperable, governable, and agent-ready.

Responsibilities

• Own the Product Platform strategy and roadmap. Define how CaptivateIQ's shared layers — data, workflows, reporting, identity, state, and the AI/agent platform — evolve to make every product faster to build and every model more connected.
• Make the platform an accelerant, not a tax. A platform team succeeds only when product teams move faster because of it. Build primitives teams reach for by default, and retire the temptation to invent parallel versions.
• Champion interface-first, agent-ready design. Every platform surface must be designed API-first with well-defined schemas and documentation, with human UX built on top. Agents are only as reliable as the APIs and data structures they operate on — your layers are that substrate.
• Model hands-on product leadership. Stay close to the details. Immerse yourself in customer workflows, data models, agent behavior, and technical constraints. Reason from system dynamics, not surface requirements.
• Scale enterprise readiness. Deliver the governance, auditability, access control, sandboxing, performance, and reliability that enterprises operating at scale depend on — and that make AI-generated logic trustworthy and governable.
• Develop system thinkers. Coach PMs to think holistically across components and personas, reason about trade-offs, and make clear, structured decisions grounded in how the whole platform behaves.
• Drive measurable impact. Connect platform work to company-level outcomes — development velocity, API-first coverage, cross-model data flows, reduction in fragmentation — and ensure alignment through clarity, not control.

What You'll Bring

• 4+ years leading product managers, with a track record of shaping complex, multi-tenant systems.
• Deep experience with platform or infrastructure products — data platforms, APIs and developer platforms, workflow/orchestration engines, identity and access, or similar foundational layers where correctness, scale, and usability intersect.
• Demonstrated ability to build reusable primitives and abstractions that serve multiple products, teams, and external builders.
• Strong API-first instincts — you think in interfaces, schemas, and contracts before screens.
• Fluency with and genuine curiosity about the AI/agent stack: MCP, agent tooling, evals, context management, and how orchestration around a model — not just the model — drives differentiated value.
• Strong cross-functional instincts — able to bring together Engineering, Design, Sales, and CX around shared context and goals.
• A coaching mindset; you invest in developing people's judgment, not just their execution.
• Clear, structured thinking — you simplify complexity without losing nuance.
• Passion for creating environments where product teams do their best, most thoughtful work.

How We Think About Leadership

• At CaptivateIQ, leadership is about being accountable to outcomes by creating clarity, enabling systems of good decision-making, and multiplying impact.
• As a platform leader, your impact is leverage: the primitives you ship and the standards you set determine how fast every other team can move. You help teams understand the "why" behind what they're building, connect their local work to the bigger picture, and cultivate a culture where ownership is shared, curiosity is encouraged, and collaboration is the default.
• You hold a high bar for quality velocity over raw velocity — AI-accelerated development amplifies whatever you build, so architecture, testing, and reliability are force multipliers, not overhead.

Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

Notice to Prospective Candidates

• Only emails from @captivateiq.com should be trusted.
• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made.
• Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime.

$212,120 - $300,419 a year The OTE range represents the minimum and maximum for this position across North America. For candidates in Toronto, the range is $190,915–$254,961. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated