System Services Representative - Chicago, IL

Introduction At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high‑resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability, our teams ensure the performance, security, and scalability that clients depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. Your Role and Responsibilities As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on‑site installation, maintenance, and repair of non‑IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction. Your primary responsibilities include: Perform On‑Site Installation: Install, maintain, and repair non‑IBM server products, such as Dell, HP, and Lenovo servers, at client sites. Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance. Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project‑based services as required. Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high‑quality problem resolutions and ensure client satisfaction. Maintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients. Required Education High School Diploma/GED Preferred Education Technical Diploma Required Technical and Professional Expertise Exposure to Server Products: Familiarity with non‑IBM server products, such as Dell, HP, and Lenovo servers, including their installation, maintenance, and repair. Basic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers. Experience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve client operations. Exposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning. Familiarity with Hybrid Cloud Environments: Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite infrastructure services, maintenance, and consultancy. Preferred Technical and Professional Experience Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery. Knowledge of Cloud Computing: Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services. Exposure to Data Analytics: Familiarity with data analytics tools and techniques, including data analysis and interpretation. Equal‑Opportunity Employer Statement IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Benefits and Compensation IBM offers a competitive benefits program that may include medical, prescription drug, dental, vision, mental health and well‑being coverage, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. Also, IBM offers paid family medical leave and disability benefits where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, applicants must have the ability to work without the need for current or future visa sponsorship. The compensation range for this full‑time position is $39,000.00 to $74,000.00 per year, depending on skills, experience, and location. Salary will vary based on qualifications and is subject to U.S. payroll tax and allowable deductions. #J-18808-Ljbffr Role, Inc.