Warranty Coordinator

Job Title

Claims Administration and Documentation:

• Serve as the primary intake point for warranty claims; log, categorize, and assign case numbers in the designated system (e.g., Salesforce or equivalent).
• Validate claim details (serials, locations, photos, failure description) and ensure completeness against SOP requirements.
• Maintain a centralized repository of correspondence, RMAs, test reports, and closeout records; ensure traceability by project/component.

Coordination and Communication:

• Coordinate with internal teams, vendors, O&M teams and manufacturers to obtain RMAs, replacements, and technical guidance.
• Schedule and dispatch warranty field activities and third-party service providers; track completion and documentation of returns.
• Draft and distribute customer-facing updates and closeout letters using approved templates and brand standards.

Parts, Logistics and Cost Capture:

• Initiate and track parts orders, returns, and spares inventories; reconcile shipments against RMAs/POs.
• Record labor, equipment, and materials against each claim to support cost recovery and margin protection.
• Collaborate with Procurement and Finance to validate vendor invoices, credits, and warranty recoveries.

Reporting and Analytics:

• Produce weekly dashboards (open/closed/overdue, cycle time, vendor response SLAs) and monthly MOR inputs.
• Monitor trends (failure modes, component types, locations) and flag systemic issues for corrective action.
• Support the Warranty Manager with KPIs, leadership briefings, and audit back-up as needed.

Compliance, Quality and Continuous Improvement:

• Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs.
• Maintain document control discipline; prepare files for internal/external audits.
• Contribute to SOPs, playbooks, and templates; recommend process/tools improvements to reduce cycle time and cost.

Qualifications and Skills:

• Preferred Education: Bachelor's Degree in Business, Construction Management, Engineering, or related field; or equivalent experience.
• Experience: 2-4 years in warranty coordination, project coordination, field service coordination, or a related role; EPC/renewables experience preferred.

Key Competencies:

• High attention to detail and organizational discipline.
• Strong technical aptitude and familiarity with construction/warranty concepts.
• Collaborative, proactive, and improvement-oriented approach.

Important Interview Policy: To ensure a focused conversation and protect the privacy of both our candidates and team members, the use of AI note-takers, recording devices, or real-time transcription software is strictly prohibited during this interview. If an unauthorized bot joins the meeting, our team will ask for it to be removed before beginning the interview. Thank you for your cooperation!

Signal Energy is an Equal Opportunity Employer and uses E-Verify.