Advanced Medical Support Assistant

Medical Support Assistant

Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

Must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers & clinics as conflict with staffing and/or coverage occurs.

Confirms patients are ready for clinic appointments by providing prep material and/or instructions prior to appointment date.

Screens/receives phone calls in a courteous and timely manner, determines the nature of requests and provides the information desired using privacy rules and established clinic processes.

Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Participates in daily huddles and treatment team meetings where patient care planning and management occur.

Daily review of active/pending consults, unverified orders list, Recall list and Audiocare communications for accuracy and disposition.

Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.

Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.

Responsible for maintenance of supplies and forms. Requires knowledge of frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.

Work Schedule: 7:30am -4:00pm with rotating weekends and holidays Compressed/Flexible: Not Available. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 01031F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.