Patient Care CoordinatorHealthcare Marketer-Utah County (55734)

Description

Healthcare Marketing and sales experience is a must.

We are committed to EXCELLENCE in our delivery of care and services. Health Care is the fastest growing industry worldwide and at the center of every political discussion in America today. It is an exciting and rewarding career for the right person who joins our team. We are changing the way the world looks at Health Care.

As a Patient Care Coordinator you will be the face of our Skilled Rehabilitation Facilities Home health and Hospice. The successful candidate will continue to develop our business in the Utah county area. Responsibilities include meeting with physicians patients discharge planners for hospital and skilled nursing facilities and many others who are in need of our services.

We are looking for someone who meets the following:
- Must be highly motivated energetic and able to communicate effectively with physicians/their representatives case managers social workers admission coordinators and/or other representatives of the community. Working knowledge of Medicare and Medicaid Eligibility rules.

- Sales and marketing experience with demonstrated skills and proven results as required by Hospital Organizations must be able to receive Reptrax/Vendor Mate credentials

- Maintain current drivers license auto liability insurance and reliable transportation.

Clinical knowledge is a plus!

If this is you we want you to fill an extremely important role in our company. Do you really want to be a part of our company Do you possess everything in this ad Be prepared to discuss the principles that come from the book Leadership and Self-Deception it will help you better understand our company culture.

Schedule: Generally Monday through Friday 8:30 - 5:00p.m. Flexibility for the occasional early start or late end to the day required. Flexibility for evening and weekend marketing events occasionally required

Patient Care Coordinator

Job Description

Administration

Regional Director of Business Development

N/A

Administrative

Completes day-to-day tasks regarding admission discharge and/or transfer of residents in accordance with local state and federal standards and regulations as well as established policies and procedures.

Required Qualifications

1. Must be 18 years of age
2. Associates degree in business or marketing is preferred but not required
3. Must have as a minimum one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility assisted living facility or in another related health care facility.
4. Understanding of customer service principles and exceptional interpersonal skills
5. Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Major Duties and Responsibilities

Participates in an open and collaborative relationship between continuum partners (i.e. home health hospice SNF ALF etc.) working toward shared goals for occupancy census and collections.

Performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status.

Knows at all times the status of each referral.

Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.

Communicates daily with central intake business office administrator/directors to complete financial evaluations for potential referrals and payment options.

Knows at all times which payment entities require prior authorization for payment and works with the appropriate department and individuals to ensue authorization is obtained.

Maintains working knowledge of payors such as other insurances Medicare A Medicaid Private Veterans Administration contracts and hospital contracts etc.

Assists with processing referrals timely on a daily basis as assigned.

Ensures residents or patients are admitted transferred and discharged from the facility software accurately on a daily basis.

Records resident pay status changes on the facilitys internal daily census communication tool.

Records resident pay status accurately in the residents record at time of admission.

Behaves in a manner aligned with facility goals for occupancy and customer service.

Meets with potential residents/representatives daily and provides information about the facility.

Provides tours of the facility daily and as requested by potential residents/representatives.

Works in a helpful and pleasant manner daily using the telephone to communicate with families residents hospitals insurance companies etc. related to processing referrals.

Works numerous times a day using a computer electronic medical record spreadsheets and other tools related to processing referrals.

Completes admission paperwork and files according to facility policy.

Informs the Admissions Director of obstacles or barriers to admitting residents.

Maintains daily referral tracking information as assigned by the Admissions Director.

Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.

Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.

Completes the daily census.

Participates in facility assessment activities as needed such as carrying out duties assigned as part of a performance improvement committee.

Collaborates with members of the interdisciplinary team family members hospitals and community a manner that resolves issues and improves the admissions process.

Promotes teamwork mutual respect and effective communication.

Participates in the facilitys plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.

Promotes safe work practices safety rules and accident prevention procedures to prevent employee injury and illness.

Additional Tasks

1. Treats all residents or patients with dignity and respect. Promotes and protects all resident or patients rights.
2. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct and state/federal regulations and guidelines.
3. Follows appropriate safety and hygiene measures at all times to protect residents patients and themselves.
4. Maintains confidentiality of protected health information including verbal written and electronic communications.
5. Reports noncompliance with policies procedures regulations or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
6. Reports any allegations of abuse neglect misappropriation of property exploitation or mistreatment of residents or patients to supervisor and/or administrator. Protects residents or patients from abuse and cooperates with all investigations.
7. Reports any occupational exposures to blood body fluids infectious materials and/or hazardous chemicals in accordance with facility policy.
8. Participates in all life safety and emergency drills and trainings where applicable. Fulfills responsibilities as assigned during implementation or activation of the emergency plan.
9. Reports work-related injuries and illnesses immediately to supervisor.
10. As a condition of employment completes all assigned training and skills competency.
11. Follows established infection control policies and procedures.

Personal Skills and Traits Desired/ Physical Requirements/Working Conditions

1. Ability to read write speak and understand the English language.
2. Must be a supportive team member contribute to and be an example of team work.
3. Ability to make independent decisions when circumstances warrant such action.
4. Ability to deal tactfully with personnel residents patients family members visitors government agencies/personnel and the general public.
5. Must have patience tact and willingness to deal with difficult residents patients family and staff.
6. Must be able to relay information concerning a resident or patients condition.
7. Must not pose a threat to the health and safety of other individuals in the workplace.
8. Must be able to move intermittently throughout the workday.
9. Meets general health requirements according to company policy including medical and physical exams and checking immunity status to various infectious diseases.
10. Ability to work beyond normal working hours and on weekends and holidays when necessary.
11. Ability to assist in evacuation of residents or patients during emergency situations.
12. Ability to bend stoop kneel crouch perform overhead lifting and perform other common physical movements as needed for the position.
13. May be subject to falls burns from equipment and/or odors throughout the day; encounter reactions from dust tobacco smoke disinfectants and other air contaminants.
14. Subject to exposure to infectious waste diseases and/or conditions which include AIDS Coronavirus Hepatitis B and Tuberculosis.
15. May be subject to hostile or emotional residents patients family members visitors or personnel.
16. Works in office and throughout the facility.
17. Willing to work to task completion in spite of frequent interruptions.
18. Subject to hostile and emotionally upset residents patients family member personnel and visitors.
19. Works beyond normal working hours and on weekends holidays when necessary. On call 24 hours per day 7 days per week.

Compliance as a Condition of Employment and Performance Appraisal

Agreement to abide by all standards policies and procedures of the company including the companys compliance and ethics program is a condition of employment. Compliance will be a factor in evaluating job performance. Violations including failure to report violations will result in disciplinary action up to and including termination.

This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the Regional Director of Business Development. Periodic revision may be necessary to reflect changes in expectations placed on long term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed.

Individual performance will be evaluated using the following scale:

1. Unsatisfactory: Achieves results which are far less than the standards identified for the performance factors rated.
2. Needs Improvement: Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development.
3. Meets Standards: Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance.
4. Exceeds Standards: Achieves results which usually exceed the standards identified for the performance factors rated.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Rocky Mountain Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the HR Department at or by email .

EMPLOYEE ACKNOWLEDGEMENT

I have read the above job description and understand the requirements and expectations of the position of Patient Care Coordinator.

Employees Signature Date

Administrators Signature Date

Required Qualifications

1. Must be 18 years of age
2. Associates degree in business or marketing is preferred but not required
3. Must have as a minimum one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility assisted living facility or in another related health care facility.
4. Understanding of customer service principles and exceptional interpersonal skills
5. Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Required Experience:

IC