Maitre d'

Job Summary The Maitre d' serves as the face of the dining room, creating memorable experiences through genuine hospitality and strong relationship-building. This highly visible, hands-on leadership role is designed for a hospitality professional who enjoys engaging with residents, collaborating with building concierge teams, and fostering a sense of community. The Maitre d' is expected to be an active presence on the floor, supporting service wherever needed and ensuring an exceptional resident experience. Key Responsibilities Serve as the primary host and ambassador of the dining room, creating a welcoming and personalized experience for residents and guests. Build meaningful relationships with residents, becoming a trusted and familiar presence within the community. Develop strong partnerships with building concierge teams, property management, and community stakeholders to enhance the resident experience. Manage reservations, seating arrangements, and guest communications with professionalism and attention to detail. Maintain an active presence in the dining room, ensuring guests feel recognized, valued, and cared for throughout their visit. Anticipate guest preferences and coordinate personalized service experiences that create loyalty and connection. Lead by example through hands-on service, pouring wine, crafting cocktails, delivering dishes, assisting with table service, or supporting the team during busy periods. Serve as an extension of the service team, ensuring guests experience seamless hospitality from arrival through departure. Coach, mentor, schedule, and support front-of-house team members, fostering a culture of hospitality, teamwork, accountability, and personalized service. Provide day-to-day leadership for the dining room, ensuring service standards, operational excellence, and guest satisfaction are consistently achieved. Partner closely with culinary and service teams to ensure smooth execution and an elevated dining experience. Coordinate intimate private dinners, resident events, and special celebrations, ensuring every detail is thoughtfully executed. Gather guest feedback and identify opportunities to enhance service, strengthen relationships, and improve the overall resident experience. Uphold dining room presentation, cleanliness, safety, and hospitality standards. Support daily administrative responsibilities, reservation management, and guest engagement initiatives. What We're Looking For Experience in hospitality, restaurants, luxury residential communities, private clubs, hotels, or guest relations environments. Passion for creating personalized experiences and building long-term guest relationships. Strong communication and interpersonal skills with a naturally warm, welcoming presence. Experience working with repeat clientele, members, residents, or VIP guests is highly valued. Ability to anticipate guest needs and deliver thoughtful, proactive service. Experience leading, coaching, and developing front-of-house teams. Strong organizational skills and attention to detail. Collaborative approach to working with culinary, service, concierge, and property management teams. Comfort balancing leadership responsibilities with active participation in service. Commitment to creating an inclusive, welcoming, and community-focused dining experience. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws. Associates at Restaurant Associates are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, please review available benefits information. Req ID: 1552876 #J-18808-Ljbffr