SLED Specialist Customer Contract Manager

This role can be performed anywhere in the USA EXCEPT the Bay Area and NYC Metro Area. Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in‑office attendance each week, with limited exceptions. Meet the team State and Local Government and Education (SLED) Finance Operations. A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end‑user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Your impact You will be the SLED Finance Operations point of contact for legal financing agreement preparation and Business Partner funding. You'll build and maintain effective internal and external customer relationships. You will collaborate with Cisco Systems Capital cross‑functional teams (e.g. Sales, credit, pricing, legal, tax), business partners and customers for deal details and to resolve issues related to contract preparation. Responsibilities Perform legal contract due diligence and handle contract execution, including quality assurance, cycle time, signature authority, and document retention. Own and handle SLED contract operations requirements that include preparing all required standard and approved non‑standard documents ensuring that all approvals are brought together. Act as subject matter authority on and/or lead SLED contract RFPs for state and national SLED contracts. Own any E‑Rate operations for each E‑Rate calendar year. Partner with SLED sales to assist with contract usage, and answer partner questions on contract usage and SLED engagement. Work with SLED partners for required state contract documentation, registration, insurance, and other partner compliance. Partner with SLED business and market development to operationalize key strategic and tactical programs to drive SLED business. Ensure commercial approval processes related to SLED operations are followed in line with applicable company policy and standards. Makes changes, as needed, to SLED operational processes for handling specific SLED programs and operations from start‑to‑finish. Contribute to SLED projects as‑needed to operationalize new SLED initiatives, improve SLED processes, or other identified projects. Maintains, follows, updates, and reports status on SLED operations and compliance activities and special projects. Build and handle transactions in the lease/loan financing system. Input, update and maintain information accuracy and integrity. Own, train on, and operate SLED bid tools for State & Local Government and Education including periodic training of Sales on those programs. Address customer questions within the requested deadline. Oversee and lead existing SLED contracts, both with individual states and national contracts, for timely payment, compliance reporting, contract extensions, amendments, and related operational functions and issues. Maintains, updates, and adds to SLED contract usage guides, self‑help resources, partner resources, other related documentation. Aid in partner funding forecasting activities. Handle compliance request and provide support during internal review or external audit. Achieve ongoing personal/professional development goals. Ability to support Central and West Coast Sales Teams. Minimum qualifications BS degree and a minimum of 4 years of related experience in the SLED/FED finance operations field. MUST have leasing/lending operations knowledge and experience, specifically in a SLED lending environment (additional FED lending environment knowledge preferred but not required). Able to present, coordinate, and convey sophisticated problems or issues within and across other functions or client groups; partners with client groups in a team setting to provide business solutions. Preferred qualifications Understands Cisco's business objectives and its impact on the client group's processes and results. Helps informally structure teams and tasks; may provide technical mentorship to other functions and to client groups. Exercises discernment within generally defined practices and policies in selecting methods and techniques of acquiring solutions: making decisions using broad guidelines. #J-18808-Ljbffr Cisco Systems, Inc.