Assistant Aquatics Manager

Job Summary:

UCSF Aquatics makes life better here by inspiring fitness & providing opportunities to learn to swim through safe, fun, & diverse programming. UCSF boasts three swimming pools across two campuses; an outdoor rooftop pool voted best outdoor pool in SF, and two indoor pools, including a deep-water pool on the Parnassus Campus. We offer a diverse array of aquatics programming including an excellent lifeguard service, American Red Cross Learn to Swim programing and certification courses, a US Masters swim team, and a water exercise program. We are looking for someone who has year round availability to fill this position. Also, please provide a photo or proof of the required certifications below with your application.

• American Red Cross Lifeguarding and First Aid certification
• American Red Cross CPR/AED for Lifeguards certification
• American Red Cross Lifeguarding Instructor (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) Instructor (active or obtained within 1 year of hire) certification

We are looking for a passionate aquatics professional to join our team. This is an excellent opportunity for an Assistant Aquatics Manager who is excited to lead a large and diverse group. The Assistant Aquatics Manager will lead a team of over 50 lifeguards and will assist with supervision of other aquatics staff: including coaches and instructors. The Assistant Aquatics Manager will have an opportunity to develop a comprehensive recruitment, training, and professional development program for the lifeguard staff.

Department:

Why join our Team? We are passionate fitness professionals dedicated to "making life better" for the UC students, faculty, staff, and the neighboring community. UCSF is recognized globally for its innovation in health science. Be a part of our mission to enrich the human spirt and quality of life. Not only are you surrounded by the beauty and expansion of UCSF campuses, but you are also embraced by diversity and the unity of our members. Your opportunities with UCSF Fitness and Recreation provide you with a supportive and engaging work environment, a dynamic fitness team, and the opportunity to enrich others. Included is access to the fitness centers with state-of-the-art equipment, shuttle transportation, and competitive pay based upon experience.

Manages the daily operations for programs such as instructional fitness, aquatics or other recreational activities. Has autonomy to analyze and resolve problems and determine appropriate action. Supervises recreation program leaders / instructors.

Under general supervision of the Aquatics Manager, the Assistant Aquatics Manager plans and manages facility and lifeguard operations and supports the programming units of Aquatics for both the Bakar and Millberry Fitness & Recreation Centers. The incumbent is responsible for the planning and management of the Aquatics program, coordinating staff scheduling, facility operations, managing risk and safety, and supervising staff as it relates to the identified program areas. This position performs in-depth analysis and works as a team or independently to administer projects/programs and contributes to service improvements. The incumbent must be knowledgeable of current industry trends and standards; collaborate with team members to design promotions to increase member engagement and participation.

The focus of this job will be on the UCSF pool operations including the hiring, training, supervising, teambuilding, certification and compliance of a team of lifeguards to cover all three UCSF pools including risk management, pool maintenance, chemical balances emptying and filling of pools, compliance and certification of staff. This includes, but is not limited to, hiring, onboarding, initial training and ongoing training of staff in customer service, rescue skills, and best practices.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

25% Yes

Plans, organizes and implements recreational programs.

Pool Facility Management
Program Development

• Develop and maintain a motivated and trained aquatics staff including recruitment, hiring, training, supervising, and retention.
• Assist in supervision and analysis of the following programs: adult and youth learn to swim programming, American Red Cross certification courses, masters practices, and water exercise
• Enhance and maintain quality aquatics facilities and equipment
• Implement annual goals and objectives
• Implement and supervise risk management and safety policies/procedures to industry standards
• Maintain effective departmental communication (including communicating class/program changes through e-mail, memos, and master catalog)
• Attend trade shows and industry conferences to stay current on industry trends
• Maintain and manage program materials and records according to UCSF and business unit policies & procedures
• Review agreements for licensed fitness programs
• Align program development with department priorities and initiatives
• Manage the class reservation system (online, phone, in-person) and troubleshoot issues with appropriate parties
• Adhere to UCSF policies & procedures

20% Yes

Supervises employee performance, career development and adherence to job standards.

• Staff Supervision
  Hire, orient, schedule, and supervise Aquatics staff including but not limited to:
  • Lifeguards
  • Swim Instructors
  • On-Deck Supervisors
  • Aquatics Group Fitness Instructors
  • Masters Coaches
• Assist the Aquatics Manager in hiring, training, and supervising career/represented Lead Lifeguards
• Responsible for developing and implementing monthly staff in-service trainings, make-up training assignments, and tracking staff attendance for both aquatics programming and operational staff
• Responsible for weekly staffing schedule and covering shifts during all operating hours for both aquatics programming and operations
• Teach an array of aquatics programming and classes as needed, such as Lifeguard Training and CPR/First Aid courses, swim lessons, water exercise, and masters swimming
• Develop and implement staff policies and procedures under direction of Aquatics Manager
• Maintain records of aquatics personnel certifications, licensing, staff trainings, UC Compliance trainings, and ensuring all staff certifications and trainings are current
• Maintain a system for staff substitutions
• Develop and determine criteria for all employees' wages based upon UC classifications and market survey
• Conduct staff performance evaluations and apply corrective action when needed
• Provide and/or lead professional development for staff in the following areas: customer service, skills training, risk management, and customer retention
• Develop and maintain clear communication with all employees
• Maintain accurate human resources and payroll records
• Maintain accurate staff completion records For UCSF mandatory trainings
• Process timesheets
• Maintain staff policy and procedure manuals

Selects, trains and supervises staff

10% Yes

Oversees inventory, storage, budget and maintenance of sports and recreational equipment.

Facility and Equipment Maintenance

• Conduct and supervise safety inspections of pools, decks and equipment
• Assist in ordering and maintaining inventory of equipment, accessories, and chemicals
• Supervise the cleanliness and safety of fitness areas
• Assist and coordinate the facility closures and repairs with the Aquatics Manager and Facilities Maintenance department (i.e. water balancing, hi clean, cleaning decks, moving equipment, etc.)
• Develop and maintain risk management involving instructors and participant liability.
• Ensure that liability forms are completed for each class participant
• Manage and coordinate emergency procedures and actions

5% Yes

Monitors budget and makes budget recommendations to manager for assigned activities / programs.

Financial Management:

• Create quarterly reports with Aquatics Manager; submit summaries, analysis and recommendations of programs including revenue/expense trends, explanations of net gain/loss and if necessary, action plans to mitigate projected losses
• Assist in monitoring and reporting financial performance including income projections, payroll expenses, equipment purchases, etc.
• Make recommendations for maintenance and renewal of Aquatics equipment
• Implement business decisions to meet financial targets
• Reconcile and review monthly expense ledgers
• Request cost transfers and payroll transfers through the approved method after reviewing ledgers and financials
• Review monthly member participation data and make adjustments based on department criteria

5% Yes

Assists with appropriate public relations and promotional programs.

Sales, Marketing and Customer Service

• Develop and maintain the Aquatics catalog section and website
• Coordinate program publicity with the Communications Hub
• Provide assistance of an annual marketing calendar including the scope, timeliness, and tracking of promotions.
• Provide assistance with viewing area display cases and other distribution points
• Maintain high visibility of Aquatics services to program participants
• Collect and analyze customer participation data for growth and retention
• Provide assistance with substitution and cancellation process for all programs
• Provide assistance with fitness program refunds
• Respond to customer concerns, complaints, suggestions, and praise in a timely manner
• Provide assistance with program registration, staff substitutions and customer evaluations

30% Yes

Lifeguarding Program Instruction & Other Duties as Assigned

• Custom design safe and appropriate Aquatics programs based on client/class needs and goals.
• Work Lifegaurd shifts as needed
• Provider of lifeguarding/swim instruction, including substituting for staff
• Maintain fitness and rescue standards for lifeguards; be able to pass UCSF lifeguard evaluation at any time.
• Participation in Department wide meetings and project teams
• Collaboration and support with other Department units

5% Yes

Team Member Participation Standards (if applicable)

• Meeting Attendance: Present, on-time
• Prepared: Comes to meetings prepared to participate
• Meeting Participation: Active participation in meeting discussions
• Production: Assumes team role and responsibilities willingly
• Productivity: Completes assigned team duties
• Reliable: On-time follow-through on team responsibilities
• Liaison w/team sponsor
• Work off-line w/team members for support and agreement when necessary

100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications:

• Bachelor's degree in related area and / or relevant work experience / training.
• A minimum of 2 years management experience
• Knowledge of program activity and industry best practices.
• Demonstrated leadership and interpersonal skills and the ability to work effectively across the organization, internally and externally.
• Uses creative problem solving to deliver strong service orientation, program management, and sound judgment and decision-making; uses critical thinking skills to develop original ideas in a varied and challenging environment.
• Client service minded focus, entrepreneurial spirit and creative thinking skills.
• Demonstrated verbal and written communication skills; highly effective verbal and written communication skills in the English language
• Proficiency in the use of basic computer applications relevant to job duties.
• Knowledge of campus policies and procedures.
• Ability to work with youth, fitness and outdoor programs.
• Ability to develop and lead/manage customer driven programs, services and promotions.
• Ability to apply UCSF HR policies.
• Ability to apply industry trends.
• Ability to exercise independent judgment.
• Exercise expertise & training to assist customers with making safe and appropriate choices to achieve fitness goals
• American Red Cross Lifeguarding and First Aid certification
• American Red Cross CPR/AED for Lifeguards certification
• American Red Cross Lifeguarding Instructor (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) Instructor (active or obtained within 1 year of hire) certification

Preferred Qualifications:

• American Red Cross Water Safety Instructor (active or obtained within 1 year of hire)
• Certified Pool Operator Certification (may be obtained within 12 months) certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications:

• Bachelor's degree in related area and / or relevant work experience / training.
• A minimum of 2 years management experience
• Knowledge of program activity and industry best practices.
• Demonstrated leadership and interpersonal skills and the ability to work effectively across the organization, internally and externally.
• Uses creative problem solving to deliver strong service orientation, program management, and sound judgment and decision-making; uses critical thinking skills to develop original ideas in a varied and challenging environment.
• Client service minded focus, entrepreneurial spirit and creative thinking skills.
• Demonstrated verbal and written communication skills; highly effective verbal and written communication skills in the English language
• Proficiency in the use of basic computer applications relevant to job duties.
• Knowledge of campus policies and procedures.
• Ability to work with youth, fitness and outdoor programs.
• Ability to develop and lead/manage customer driven programs, services and promotions.
• Ability to apply UCSF HR policies.
• Ability to apply industry trends.
• Ability to exercise independent judgment.
• Exercise expertise & training to assist customers with making safe and appropriate choices to achieve fitness goals
• American Red Cross Lifeguarding and First Aid certification
• American Red Cross CPR/AED for Lifeguards certification
• American Red Cross Lifeguarding Instructor (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) (active or obtained within 1 year of hire) certification
• American Red Cross First Aid for Public Safety Personnel (Title 22) Instructor (active or obtained within 1 year of hire) certification

Preferred Qualifications:

• American Red Cross Water Safety Instructor (active or obtained within 1 year of hire)
• Certified Pool Operator Certification (may be obtained within 12 months) certification