QUALITY ASSURANCE SUPERVISOR

QUALITY ASSURANCE SUPERVISOR - 67032204

Date: May 22, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( .

Requisition No: 876419

Agency: Agency for Persons with Disabilities

Working Title: QUALITY ASSURANCE SUPERVISOR - 67032204

Pay Plan: SES

Position Number: 67032204

Salary: $50,584.82 to $55,076.06 Annually

Posting Closing Date: 06/01/2026

Total Compensation Estimator Tool (

AGENCY FOR PERSONS WITH DISABILITIES

POSITION: REGIONAL PROGRAM SUPERVISOR - Selected Exempt Service (SES)

WORKING TITLE: QA Supervisor

POSITION NUMBER: 67032204

INTERNAL AGENCY - ONLY CURRENT APD EMPLOYEES WILL BE ELIGIBLE

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.

• Nine paid holidays and one Personal Holiday each year.

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

• Retirement plan options, including employer contributions (For more information, please click ).

• Flexible Spending Accounts.

• Tuition waivers.

• And more! For a more complete list of benefits, visit .

• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$ 50,584.82- $55,076.06 Annually $1,945.57 - $2,118.31 Bi-weekly

Position Summary

This position is responsible for supervising professional employees in the Quality Assurance & Provider Development Section and for providing technical assistance and analysis of the program. The primary duties center around monitoring and communication with, motivating, training, and evaluating employees planning and directing their work: having authority to hire, transfer, suspend, assign, reward, or discipline subordinate employees or effectively recommend such actions. The incumbent oversees he operation of the Provider Development Regional processes to include Provider Enrollment, Provider Training, and serves as Provider Liaison for the Region.

The Work You Will Do

Assists Regional Program Administrator and/or the Quality Assurance & Provider Development Manager in managing the Provider Development Regional processes. Meets assigned deadlines for ad-hoc initiatives and requested reports.

Participates in planning, development, implementation, and evaluation of service programs for persons with developmental disabilities. Over sees operations as it relates to quality improvement including Provider Enrollment, Provider Training, and Provider Liaison functions. Assists in the identification and resolution of Region-specific problems concerning policy implementation and service delivery. Serves as back up for the Provider Development Regional Program Supervisor.

Completes Corrective Action Plans and Plans of Remediation, performs provider audits and wellness checks.

Initiates and maintains open communication with community, service providers and stakeholders. Coordinates investigations of special incidents and/or complaints regarding agency services program. Participates in workshops, training sessions and meetings as assigned.

Performs other duties as necessary to support the Region functions including, but not limited to serving as back up staff for other Region staff and duties required during an emergency as specified in the Region Emergency Plan.

Minimum Qualifications

• Valid Driver’s License or other efficient means of transportation to travel for work purposes.

• Bachelor’s Degree preferred or four years of experience in quality management activities.

Knowledge, Skills, And Abilities

Knowledge of:

• Use Microsoft Office programs including Outlook, Word, Excel, Sharepoint, APD business systems including ABC, iBudget, iConnect.

Ability to:

• Navigate Florida Medicaid Management Information System (FMMIS), Florida Safe Families Network (FSFN), Agency for Healthcare Administration (AHCA) Clearinghouse, Quality Improvement Organization (QIO) Portal, Comprehensive Case Information System (CCIS), Caretaker Screening Information System (CSIS).

• Travel for work purposes.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at View phone number on click.appcast.io.

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

JACKSONVILLE, FL, US, 32224

Nearest Major Market:Jacksonville