Representante de Servicio al Cliente y Despachador
Aire Serv of Madison
Job Description
Job Description
Beneficios: el paquete de beneficios varía según la ubicación.
Como representante de servicio al cliente y despachador , usted es un miembro clave del equipo y representa a Aire Serv en las llamadas de soporte. Usted es responsable de manejar las solicitudes de servicio y las quejas de los clientes. Ejemplificar nuestro código de valores mostrando respeto y cortesía a todos los clientes y empleados.
Eres motivado, enérgico y disfrutas ayudar a las personas. Está motivado para brindar el más alto nivel de servicio al cliente y satisfacción y puede administrar de manera efectiva una variedad de situaciones en el día a día.
Responsabilidades específicas:
· Recibir llamadas entrantes de manera profesional y cortés
· Programación de citas
· Asignar trabajo/llamadas diarias a otros miembros del equipo
· Realizar funciones de marketing y ventas para vender trabajo adicional y ganar negocios
· Completar órdenes de trabajo, devolver las llamadas de los clientes y responder a las quejas de los clientes
· Mantener los servicios de la oficina organizando las operaciones y los procedimientos de la oficina, y preparando y revisando las órdenes de compra.
· Realizar otras funciones según sea necesario, que pueden incluir capacitación cruzada en puestos relacionados
Requisitos de trabajo:
· Experiencia administrativa preferida
· Fuertes habilidades de comunicación escrita y verbal
· Orientado a los detalles con fuertes habilidades de entrada de datos
· Actitud positiva
· Jugador de equipo que puede trabajar de forma independiente
· Conocimientos informáticos generales, incluido Microsoft Office
· Las habilidades de mecanografía son una ventaja
Estamos realizando una entrevista activa para este puesto. ¡Solicite hoy y nuestro gerente de contratación hará un seguimiento!
Con más de 200 ubicaciones en los Estados Unidos y Canadá, Aire Serv es un nombre confiable en el campo de la instalación, mantenimiento y reparación de calefacción y aire acondicionado. Estamos orgullosos de nuestra reputación de poner a los clientes en primer lugar y hacer bien el trabajo la primera vez, siempre. ¡Somos un equipo de expertos calificados dedicados a vivir nuestro código de valores de respeto, integridad y enfoque en el cliente mientras nos divertimos en el proceso!
$400 per month
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