Systems Engineer II

Systems Administrator – Endpoint & IT Infrastructure

Cell Tech Inc. is a US-based technology services company specializing in IT device lifecycle management, repair, deployment, and support services for K–12 school districts across the United States. Our services include device repairs, technology deployments, asset management, inventory management, warehousing, and logistics.

We are committed to delivering reliable technology solutions while continuously improving our internal systems, operational efficiency, and employee experience.

We are seeking an experienced and technically skilled Systems Administrator – Endpoint & IT Infrastructure to join our growing IT team.

This is a hands-on technical role responsible for managing company endpoints, identity and access systems, network infrastructure, IT assets, and day-to-day technical support across our US operations.

The ideal candidate will have strong experience with Microsoft Intune, Microsoft Entra ID, Google Chrome Enterprise, Fortinet FortiGate, and PowerShell, along with a solid understanding of endpoint security, networking, and IT infrastructure management.

The selected candidate will work closely with our Systems Administrator and Deployment Services Manager to maintain, troubleshoot, and continuously improve the company's IT environment.

Although this is a fully remote position based in India, the role involves coordinating with on-site technicians at our US facilities to resolve hardware and infrastructure issues.

We are looking for someone who can take ownership of assigned systems, identify opportunities for improvement, implement effective solutions, and contribute to building a secure, scalable, and well-documented IT environment.

Key Responsibilities

• Manage and administer Microsoft Intune, including Windows Autopilot, device enrollment, configuration profiles, compliance policies, application deployment, and Windows update management.
• Administer Chrome Enterprise through the Google Admin console, including ChromeOS device policies and Chrome browser management.
• Configure, deploy, monitor, and maintain company-managed Windows, ChromeOS, macOS, and Linux endpoints.
• Ensure all company devices meet established security, compliance, and performance standards.
• Manage device provisioning, configuration, reassignment, and decommissioning throughout the employee lifecycle.
• Conduct regular endpoint audits to identify unmanaged devices, security vulnerabilities, and compliance gaps.
• Troubleshoot device enrollment, application deployment, system performance, and endpoint configuration issues.
• Test new configurations and system changes in a designated lab environment before production deployment.
• Continuously improve endpoint performance, security, standardization, and the overall employee experience.
• Administer Microsoft Entra ID, including user accounts, security groups, licensing, permissions, and Conditional Access policies.
• Manage employee onboarding, internal transfers, and offboarding from an IT perspective.
• Provision, modify, and revoke user access across company applications and systems.
• Maintain appropriate access controls based on employee roles and business requirements.
• Conduct periodic access reviews to identify inactive accounts, unnecessary permissions, and potential security risks.
• Support administration of business applications and physical access systems, including Kisi.
• Troubleshoot authentication, account lockouts, permission issues, and access-related incidents.
• Administer and maintain Fortinet FortiGate firewalls, including firewall policies, security configurations, and VPN connectivity.
• Configure and troubleshoot SSL VPN, IPsec VPN, and FortiClient.
• Manage and support UniFi wireless networking across company locations.
• Troubleshoot LAN, Wi-Fi, VLAN, DHCP, DNS, routing, and general network connectivity issues.
• Monitor network availability, firewall performance, and overall infrastructure health.
• Coordinate with on-site technicians to diagnose and resolve network and hardware-related issues remotely.
• Perform routine network maintenance and recommend improvements to network security and reliability.
• Serve as the primary point of contact for employee IT support requests across company locations.
• Provide Level 1 and Level 2 technical support for hardware, software, connectivity, account access, and endpoint management issues.
• Diagnose and resolve technical problems involving Windows, ChromeOS, Microsoft 365, Google Workspace, and business applications.
• Troubleshoot device enrollment failures, application installation issues, VPN connectivity, and system performance problems.
• Work with on-site technicians through video calls to perform physical troubleshooting and equipment maintenance.
• Escalate complex technical issues to the Systems Administrator or Deployment Services Manager with clear troubleshooting findings and supporting documentation.
• Ensure timely resolution of IT requests while minimizing disruptions to business operations.
• Maintain accurate IT asset records, including device assignments, inventory, specifications, and lifecycle status.
• Ensure newly purchased hardware is properly recorded, labeled, configured, and assigned before deployment.
• Conduct periodic remote asset audits across company facilities.
• Identify aging, damaged, or end-of-life hardware and recommend appropriate actions.
• Coordinate hardware repairs, replacements, upgrades, and disposal based on business needs.
• Support secure device decommissioning, data sanitization, and IT Asset Disposition (ITAD) processes.
• Work with operations teams to prioritize cost-effective repairs over unnecessary replacements.
• Coordinate IT hardware purchases in accordance with company requirements and approval procedures.
• Develop and maintain PowerShell scripts for IT administration, automation, reporting, and routine maintenance.
• Create and maintain technical documentation for endpoint management, identity administration, networking, and IT support processes.
• Document employee onboarding, role changes, offboarding, and IT access management procedures.
• Develop standard operating procedures (SOPs), troubleshooting guides, and employee self-service documentation.
• Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
• Review existing IT configurations and recommend improvements to security, performance, and usability.
• Assist in evaluating software licenses, IT vendors, and infrastructure solutions to optimize costs.

Required Qualifications & Skills

• Minimum 3 years of experience in Systems Administration, Endpoint Engineering, IT Infrastructure, or a similar technical role.
• Hands-on experience administering and managing a company-wide fleet of devices.
• Strong practical experience with Microsoft Intune, including Autopilot, compliance policies, configuration profiles, application deployment, and device management.
• Strong knowledge of Microsoft Entra ID, including user management, groups, licensing, and Conditional Access.
• Experience administering Google Chrome Enterprise through the Google Admin console.
• Hands-on experience with Fortinet FortiGate firewalls, firewall policies, VPN configuration, and FortiClient.
• Solid understanding of networking concepts, including VLANs, TCP/IP, DHCP, DNS, routing, and wireless networking.
• Experience using PowerShell for automation, scripting, troubleshooting, and reporting.
• Strong troubleshooting skills across hardware, operating systems, business applications, and network environments.
• Experience managing user accounts, permissions, and access controls.
• Ability to create clear technical documentation, SOPs, and troubleshooting procedures.
• Strong communication skills and the ability to coordinate effectively with remote teams and on-site technicians.
• Ability to work independently, manage priorities, and take ownership of assigned IT systems.

Preferred Qualifications

• Experience managing macOS and Linux endpoints.
• Familiarity with UniFi network administration.
• Experience with Microsoft 365 and Google Workspace administration.
• Knowledge of IT asset lifecycle management, secure data destruction, and ITAD processes.
• Experience managing SaaS applications and user provisioning.
• Familiarity with endpoint security best practices and infrastructure monitoring.
• Microsoft, Fortinet, or other relevant IT certifications.

Working Arrangement

• Working Hours: To be confirmed based on business requirements and US team coordination.
• The employee will collaborate with the US-based IT and operations teams.
• The company will provide the necessary lab equipment and endpoints for testing and configuration.
• All physical troubleshooting at US facilities will be performed by on-site technicians under remote guidance.

What We Offer

• Opportunity to work with a US-based technology services company.
• Exposure to enterprise endpoint management, identity administration, networking, and