Information Technology Supervisor II

Job Description and Duties

Under the general direction of the Information Technology (IT) Manager I, the IT Supervisor II supervises,  plans, assigns, and reviews the work of an information technology program and personally performs the most  difficult or sensitive work for Information Technology Services Division (ITSD) Field Operations / Client  Services. Travel to institutions, and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems will be required. The incumbent must maintain confidentiality of  information acquired while performing job duties, demonstrate ethical behavior, and work cooperatively with  others. The incumbent is also expected to monitor mobile phone voicemail and email after hours, to  acknowledge and assist with high priority incidents.

Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State budget. PLP 2025 requires each full-time employee in Bargaining Unit 1, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by 3 percent and will receive 5 PLP 2025 leave credits monthly for at least 16 months. Salaries do not reflect the recent changes.    Part-time employees are subject to the same conditions as full-time employees, on a prorated basis equivalent to their time-base. Permanent intermittent employees are subject to the same condition as full-time employees, based on the number of hours worked in the pay period.

This is a limited term position which may be extended or become permanent.

You will find additional information about the job in the .

Working Conditions

Travel may be required.

The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Benefits

Benefit information can be found on the California Department of Human Resources (CalHR) website, , and the CalPERS website, .

Information on benefits afforded by membership in the California Public Employees’ Retirement System can be found on the CalHR Salary and Benefits website at .

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at .

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment

Examination Info

To obtain list eligibility for the , before applying for the position(s), you should first take and pass the examination here CalCareers .

Statement of Qualifications (SOQ) / Supplemental Questionnaire (SQ)

Applications received without an appropriate Statement of Qualifications (SOQ) will not be considered.

Note:  To be considered, applications must include an appropriate SOQ following the instructions below. Resumes, cover letters, and other documents will not be accepted in place of the required SOQ.

• Applicant must answer the questions listed below in numerical order.
• SOQ shall not exceed two (2) pages in length, single-spaced, 12-point Arial font, and be in justified paragraph format.
• The document shall be titled " Statement of Qualifications (Your Full Name)”.
• When completing the SOQ, please include all relevant experience, education, and training for the statement below.

Please explain your experience as it relates to the following questions below:

1. Describe your leadership experience in supervising IT staff and overseeing complex IT operations. Include details such as team size, types of systems supported, service delivery responsibilities, and any process or asset-management improvements you implemented.
2. Explain your experience managing competing priorities in a fast-paced environment. Provide an example of how you balanced multiple assignments, adjusted to shifting priorities, and maintained high-quality customer service.
3. Summarize your communication and collaboration experience, including written and verbal communication, negotiating, and building cooperative working relationships with executives, peers, and technical teams.
4. Describe a significant accomplishment in your IT career, your role in achieving it, the challenges you addressed, and the measurable results or impact of your work.

Please visit for helpful guidance on writing an effective SOQ.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  Education : If using academic education above the twelfth grade to meet minimum qualifications, include a copy of your degree and/or Informal (Unofficial) School Transcripts.

• Statement of Qualifications -

  Statement Of Qualifications (SOQ): A Statement of Qualifications is required and must be submitted with your Examination /Employment Application ( STD. 678). To be considered, applications must include an appropriate Statement of Qualifications following the instructions below. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.

  For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications .