Customer Support Specialist - Promotional Products

Nassau Candy

Job Description
Job Description
???? Join Our Team at NC Custom!
Customer Support Specialist
???? Hicksville, NY | ???? On-site
???? Who We Are
NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
???? Confectionery | ???? Mints | ???? Chocolate | ???? Hard Goods | ???? Health & Beauty | ???? Wellness | ???? Premium Apparel | ???? Soft Goods
With 50+ years of award-winning experience , we proudly service distributors nationwide.
???? At NC Custom, We Make Cool Stuff!
???? The Opportunity
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do:
???? Manage calls & emails: order status, tracking, production questions
???? Provide quotes: product, freight, and program pricing
???? Follow up on large repeat orders, samples, and sales initiatives
???? Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✅ What You Bring
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
???? Perks & Benefits
???? Competitive Pay + Annual Reviews
???? Medical, Dental, Vision, AFLAC & Pet Insurance
????️ Paid Vacation, PTO & Holidays
????️ Employee Discounts
????️‍????️‍???? Business casual dress
✨ And more…
???? Why Join NC Custom?
This is your chance to grow your career with a thriving, well-established Long Island company .
???? This is an in-person position located in Hicksville, NY.
???? We are an Equal Opportunity Employer.

Vacancy posted 3 days ago

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