Salesforce BA
Kaav Inc.
Salesforce Business Analyst
Responsibilities:
- Uncover current state pain points and work with their delivery team to design a future state solution and decompose into user stories.
- Provide guidance and recommendations as well as sharing best practices across business environments and industries.
- Contribute new products, workflows and ideas to influence the industry.
- Serve as a trusted advisor to the client and as a Subject Matter Expert (SME) to the internal and external customers.
- Liaison and establish mutually beneficial relationships with product owners.
- Identify risks that threaten project success and recommend work-arounds.
- Get creative designing, prototyping and building Salesforce systems.
- Build a clear requirements development strategy.
- Communicate Salesforce’s capabilities and limitations to internal Stakeholders.
- Identify and inventory customer process pain points and gaps in best practices.
- Perform rapid analysis and decomposition of complex business information into functional requirements.
- Perform business process modelling, user experience modeling and basic technical architecture diagramming.
- Interpret technical and business strategy roadmaps and apply a detailed technical solution.
- Synthesize technical and business information and present implementation needs and options confidently.
- Regularly support the onboarding and mentoring of team members.
- Engage in strategy projects and support Business Architects and/or Strategy Consultants with Salesforce and business process best practices.
- Work in Agile Scrum cycle, groom user stories for the development work, participate to planning, and deliver products within the Scrum team.
- Experience with Salesforce Financial Services Cloud and Community Cloud.
Qualifications:
- Minimum of 7 years of requirement gathering experience.
- Minimum of 5 year of experience with CRM implementations (Salesforce preferred) with exposure to a minimum of 1 Salesforce implementation.
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.
- Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
Vacancy posted 2 days ago
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