Automotive Account Manager

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful

Responsibilities

Summary

The Auto Client Account Manager (A-CAM) is responsible for driving commercial success across specific client-designated dealerships by achieving client-defined performance metrics and delivering best-in-class service support. As a subject matter expert, the role will work closely with client-based on-site leadership to promote customer engagement and adoption of the clients' suite of products through a system-selling approach. This role involves developing and maintaining strong relationships with dealership personnel and multiple client regional resources to support fleet and commercial vehicle sales and service excellence.

Essential Job Functions:

• Build and maintain strong relationships with dealerships personnel and OEM field resources focused on growing fleet and commercial vehicle service contract (VSC) and pre-paid maintenance sales through networking and other interactive opportunities
• Use cutting edge AI technology to help the team sharpen their presentation skills
• Serve as a subject matter expert (SME) for the client's dealers and field teams related to all vehicle protection products for fleet and commercial vehicles
• Partner with dealers and OEM field teams to create, implement and maintain customized action plans to increase commercial VSC, PPM and other protection products for fleet and commercial accounts
• Proactively coach, train and collaborate with teams, clients, customers and internal partners to ensure client expectations are met/exceeded while identifying growth opportunities to increase product penetration rates for fleet and commercial accounts
• Successfully consult with fleet and commercial accounts to illustrate the cost benefits of the protection products related to their particular metrics, value proposition
• Present business cases to promote mobile service capabilities and additional fixed operations profit opportunities
• Identify individual dealer-specific best practices/hurdles contributing to current state (contract sales and pen rates)
• Conduct periodic meetings to review progress and adjust action plans as needed
• Assist team members to conduct outbound calls and/or field visits to commercial accounts to introduce new products, enroll in programs, and provide support as appropriate
• Attend large Commercial meetings with CAM and provide timely business plan updates as required
• Provide timely reports to appropriate client/dealership management
• Provide monthly Commercial performance reports
• Gather and record market intelligence related to competitors' offerings and pricing

Qualifications

Required Knowledge, Skills, and Abilities:

• Demonstrated knowledge and working understanding of dealership operations, including Retail F&I, processes, commercial business applications and fixed operations
• Demonstrated ability working with dealership and OEM field teams and independently engaging with fleet & commercial Accounts
• Experience selling to fleet & commercial customers preferred
• Strong communications skills including the ability to influence, grow and maintain professional networks within the industry
• Demonstrated ability to engage & develop relationships with executives and administrators to deliver results
• Experience conducting web-based presentations using a variety of resources, including but not limited to Webex, Zoom, Teams, etc.
• Proficiency with MS Office (Word, Excel, PowerPoint)
• Demonstrated ability to learn, adapt to and successfully implement new technologies quickly
• Must be task-oriented, have high degree of time management skills and the ability to prioritize multiple competing issues, opportunities, and objectives
• Must be able to thrive in fast paced quickly changing environments
• Ability to create and deliver effective, impactful presentations to small and large groups and individuals

Job Requirements:

• Bachelor's Degree (BS/BA) in Marketing or equivalent work experience preferred
• Minimum of 5 years of successful auto dealership experience in fleet & commercial sales; or fleet management experience
• Ability to travel overnight (approximately 1-2 weeks per month)
• Experience with CRM systems (Salesforce.com experience is a plus).

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call View phone number on click.appcast.io or email View email address on click.appcast.io.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.