Field Service Technician- Amazon FAT2- Visalia, CA

Field Service Technician – Amazon FAT2 – Visalia, CA Position Summary: The Field Service Technician supports our fuel cell products currently installed in electric lift trucks, performing preventative maintenance, resolving breakdowns, and managing fuel cell installations at customer locations. The role requires excellent technical, communication, and interpersonal skills to work effectively with customers, operators, and suppliers. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain fleet performance. Execute specialized service procedures, including field retrofits and software/hardware upgrades. Provide on‑call and emergency support to customers as needed. Purchase tools, equipment, and parts for customer service and support. Address troubleshooting and maintenance of high‑pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas, and fueling systems. Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support. Provide regular feedback to regional service representatives on fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and system documentation. Enforce safety procedures at the field or customer sites. Travel as required for business needs; drive safely and adhere to all traffic laws. Represent Plug Power professionally in all interactions. Perform other duties as assigned. Qualifications Minimum high school diploma or equivalent with technical electrical coursework. Three (3) or more years of direct experience in mechanical and electrical troubleshooting. Formal training and education may be considered in lieu of direct experience. Valid driver license, clean driving record, and ability to safely operate a motor vehicle. Ability to lift 50 pounds unassisted on a regular basis. Knowledge of lift truck operation and applications highly preferred. General mechanical aptitude required. Computer and software skills (Word, PowerPoint, Excel, Outlook). Dynamic interpersonal skills and effective communication with diverse audiences. Exceptional verbal and written communication skills. Creativity in solving technical problems. Ability to work independently. Uncompromising dedication to quality. Excellent time‑management and multitasking abilities. Punctuality and reliability. Technician must provide own standard set of tools; specific fuel cell tools will be supplied by Plug Power. Pay Rate $24.50 – $28.50 per hour. Benefits Base salary determined by education, experience, skills, and geography. May include local geographic pay variations. Health, Dental & Vision Insurance from day one of hire. 401(k) with 5% company match. Bonus eligibility. Paid time off (vacation, personal, floating holidays, sick, volunteer). Paid holidays. Lifestyle Reimbursement Program. Education Assistance. Global access to mental health support and counseling professionals. Employee Assistance Program. EEO Statement Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr PLUG POWER INC