Account Supervisor

Company description

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi’s showed a black sheep travelling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.

Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.

Overview

At BBH, members of the account management department are expected to be business partners - both externally with our clients, and internally with each member of a cross-functional team. The account people should use their deep knowledge and understanding of the clients business in order to create the best conditions for the right work to thrive, leading to the success and growth of both our partners and our agency.

At BBH, the size of the office and the way we work requires that account people at every level have an entrepreneurial spirit and therefore should not be afraid to get their hands. The account supervisor is a driving force in the agency, with significant experience in managing internal teams, building strong client partnerships and delivering excellent work. They have a ‘no task too big, no task too small’ mentality and will be expected to manage their own projects flawlessly while also taking on some leadership responsibilities. They are excellent communicators both internally and externally, ensuring that stakeholders are well informed. They have a solid understanding of marketing strategy and are eager to develop this further. They project calmness and authority, creating the foundations that are required for the whole team to succeed: gettign dirty on day-to-day tasks or step up beyond their job title when required by fast moving processes and lean team structure

Responsibilities

Client Partnership

● Building relationships with clients based on consistent, best-in-class delivery and a strategic understanding of the client’s business

● Regularly communicating with clients to keep them informed of project progress, and ensuring that any client requests are addressed in partnership with other

members of the team

● Developing an in-depth and strategic understanding of the client’s business and competitive landscape, in order to ensure that the output of the agency is always in pursuit of the client objectives

● Quickly becoming the agency’s knowledge bank when it comes to the clients (both in terms of the client business, but also the individuals who make up the client marketing organization)

Agency Growth

● Seeking out new opportunities for organic growth on existing client business, and then working with other members of the team to bring in these additional projects.

● Exhibiting an entrepreneurial mindset and a hunter attitude. Actively searching for new business opportunities within the marketing community.

Team Leadership & Collaboration

● Partnering with strategy and creative counterparts to form a team that together

provides the client with the best of BBH

● Proactively bringing in other members of the agency team as needed to ensure that projects are properly staffed with the appropriate skill sets

● Contributing to a positive working environment and culture on the team and with the broader agency

Project Management

● Overseeing the project management of the account, guiding the account manager and partnering with other departments to ensure smooth delivery

● Troubleshooting where necessary and having the confidence and authority to redirect projects if they are beginning to go off track

● Partnering with other members of the account, finance, operations and production teams to ensure that projects are being well financially managed, maintaining profitability.

Delivery

● Becoming the lynchpin in the team once a project has been green-lit for production, partnering closely with creative and production to ensure that the client management of the project is smooth and enjoyable

● Exhibiting an attention to detail that ensures every single element of a campaign is delivered on time, and on budget, to the highest creative standards.

Qualifications

• 4+ years of relatable experience in client service or brand marketing

• Experience with clients in Retail and/or QSR is a plus

• Solutions-oriented; always has solutions in mind when managing up

• Demonstrated ability to own and work on multiple projects at once

• Extremely detail-oriented and organized

• Strong oral and written communication skills

• Strong interpersonal skills

• A passion for creativity

NOTE: This position requires 4 days/week on-site within our New York office.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/1/2026.