IT Change Manager

Business Analyst -Artificial Intelligence

Senior Business Analyst with AI

Roles & Responsibilities

• Leverage generative AI tools to accelerate requirements creation, user story development, and documentation while maintaining high standards of accuracy and clarity
• Lead business analysis for SiriusXM's web commerce platform, supporting customer-facing experiences including retention, upgrade, and account management flows
• Partner with product, engineering, UX, marketing, and business stakeholders to define project scope, shape solutions, and deliver features that drive customer retention, engagement, and lifetime value
• Translate business objectives (e.g., plan changes, billing experiences, save/cancel flows, pricing/offers, promotions) into detailed user stories, workflows, and acceptance criteria; ensure requirements are clear, complete, and aligned with technical implementation
• Facilitate and participate in agile ceremonies (sprint planning, stand-ups, demos, retrospectives) and lead requirements workshops, JAD sessions, and stakeholder discussions to drive alignment and prioritization
• Analyze and optimize end-to-end customer journeys across account management and subscription lifecycle (billing, payments, renewals, cancellations), leveraging data insights, experimentation, and cross-system collaboration (e.g., CRM, identity, payments) to improve retention and overall customer experience across web, streaming, and in-car platforms
• Own requirements lifecycle management, including documentation, traceability, change control, and validation to ensure high-quality delivery and adherence to scope
• Communicate effectively across technical and non-technical audiences, providing clarity on requirements, changes, risks, and solutions to ensure successful delivery
• Lead and mentor analysts, fostering best practices in business analysis, documentation, and stakeholder engagement
• Identify opportunities to improve processes, increase efficiency, and enhance overall delivery across the web commerce platform

Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
• 5+ years of experience as a Solutions Analyst, preferably supporting digital products or web commerce platforms
• Proven ability to gather, analyze, and document business and functional requirements for both technical and non-technical audiences
• Experience working with modern web applications, including modular architectures and reusable components
• Experience operating in Agile environments, including participation in scrum ceremonies and delivery within CI/CD frameworks
• Strong analytical and problem-solving skills, with the ability to leverage data and research methods to inform decisions
• Demonstrated ability to manage competing priorities, adapt to change, and deliver results in a fast-paced environment
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams
• Strong organizational and time management skills, with attention to detail and a focus on quality delivery