Change Manager

Change Manager

Location: San Jose, CA (Onsite) Duration: Contract Experience: 10+ Years

Job Description

Practical experience with organizational change management, including people, process, and technology change implementations

Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus

Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics

Strong emotional intelligence and ability to establish and maintain relationships

Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship

Flexibility and resourcefulness; resilience in ambiguous situations

Ability to collaborate effectively across various functions and levels in an organization

Technical capability and demonstrated use of metrics and analytics

Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable

Experience with Field technology is preferred

Responsibilities

Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally

Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment

Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption

Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)

Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools

Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:

• Review and update all training materials created to date:o Sales Enablemento Sales forecastingo SLMo Dictionary / Glossary
• Support creation of new training materials:o Adjustment toolo Partner Programo Native CRM reporting changes
• Author and coordinate for review all communication to stakeholders regarding N$R program phases:o Data Clean-upo Dual reportingo GTM Planning kickoffo Release (Sales Comp Summit)o Post release support
• Revised training and communication plan:o Consideration of GTM planning kick-off
• Facilitate training of a basic understanding to:o SOMso Sales Managerso Forecastingo RRPO teamo Partner Managerso Finance (support only)o Romania team (support only)
• Develop and manage the Change Agent Network
• Develop and report on adoption metrics
• Support hyper care activities - Post release support (office hours, communication, training materials revision...)