Customer Success Manager, SMB

Get AI-powered advice on this job and more exclusive features.About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Manager, SMB in District of Columbia, California, Texas, or WashingtonAs a Customer Success Manager, you will be responsible for nurturing and growing relationships with a portfolio of small to mid-sized business clients. Your role will focus on driving engagement, ensuring smooth onboarding, and supporting long-term customer satisfaction and retention. You'll serve as the key point of contact, helping clients realize the full value of their security solutions and aligning their goals with available services. You'll work across departments to resolve issues, advocate for customer needs, and contribute to continuous improvement of customer experience. While this is a remote-first position, occasional in-person meetings will be required to build team connection and client rapport.AccountabilitiesManage a portfolio of SMB customer accounts with a focus on satisfaction and retentionProactively oversee the renewal process and identify strategies to mitigate churnConduct regular customer check-ins to monitor health and gather feedbackSupport onboarding and ensure successful adoption of solutionsAct as the primary point of contact for client needs and requestsCoordinate with internal teams to resolve issues and advocate for customersAnalyze customer data and usage metrics to inform success strategiesMaintain detailed records of interactions and account progress in CRM toolsRequirements2-3 years of experience in Customer Success, Account Management, or a related fieldProven ability to build strong, long-lasting client relationshipsExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesExperience managing renewals and improving customer retentionProficiency with CRM systems and data analysis toolsKnowledge of SaaS, technology, or cybersecurity environments is a plusCustomer Success certifications (e.g. CCSM) or project management experience is an assetBenefitsCompetitive base salary with 10% commissionEquity stock optionsComprehensive health, dental, vision, life, and disability insuranceUnlimited PTO and paid public holidaysPaid parental leave and family-related leave programsRetirement savings plansEmployee Assistance Program (EAP)Flexible work stipendRemote-first work model with in-person engagement opportunities (*Note: Benefits may vary by location)Jobgether Hiring Process DisclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!Seniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationJ-18808-Ljbffr