Intake Specialist Personal Injury

Job Description

Job Description

We are a growing personal injury law firm focused on auto accident cases throughout Georgia. We are seeking an organized, detail-oriented Intake Specialist who can provide excellent client service while handling a high-volume, fast-paced environment.

This position is critical to creating a strong first impression for new clients and ensuring cases are opened accurately and efficiently.

Responsibilities

• Answer incoming calls and screen new potential cases 
• Conduct accurate and detailed client intakes and gather accident information 
• Open and organize files in case management software  Communicate with clients regarding next steps and treatment coordination 
• Follow up with insurance carriers and providers 
• Maintain organized notes, comments, and documentation 
• Work closely with attorneys, paralegals, and treatment staff 
• Assist with administrative and operational tasks as needed 
• Utilize AI-integrated tools and modern office technology to improve workflow efficiency and case organization 

Qualifications

• Prior law firm, medical office, or customer service experience preferred 
• Personal injury experience is a plus 
• Strong communication and phone skills 
• Heavy computer skills required 
• Ability to multitask and stay organized under pressure 
• Experience with Microsoft Office, Adobe, and case management systems preferred 
• Fast learner with attention to detail 
• Reliable, professional, and easy to work with 
• Ability to work independently and as part of a team 

Preferred Skills

• Experience handling high call volume 
• Knowledge of insurance claims and personal injury terminology 
• Familiarity with electronic records and document management 
• Strong follow-up and task management skills 
• Comfortable learning new software and automation systems
• Bilingual is a plus

We appreciate those that are excited about this opportunity however please do not call or visit this location without an invitation to do so.