Client Intake Specialist
Rebecca Kay Sapp Law Firm, LLC
Are you a people-first communicator with a passion for helping others during difficult times? Our personal injury law firm is looking for a motivated Intake Specialist to be the first point of contact for potential clients. You'll play a critical role in converting leads into signed cases while delivering a compassionate, world-class experience from the very first call.
What you'll do- Answer inbound calls, web inquiries, and referrals promptly and professionally, ensuring no lead goes uncontacted.
- Conduct thorough intake interviews to gather case details and qualify prospective clients against firm criteria.
- Confidently present the firm's services and guide potential clients through the sign-up process - hitting weekly and monthly conversion targets.
- Follow up persistently with prospects via phone, text, and email to maximize case sign-ups.
- Accurately document all client information and case notes in the firm's case management system (CRM).
- Coordinate with attorneys and paralegals to ensure smooth handoff of newly signed clients.
- Handle client inquiries with empathy, professionalism, and urgency.
- 2+ years of experience in a sales, customer service, or client-facing intake role (legal, healthcare, or financial services preferred).
- Proven track record meeting or exceeding sales conversion goals or KPIs.
- Exceptional communication skills - warm, persuasive, and clear on both phone and in writing.
- Ability to handle high call volume while maintaining accuracy and a positive attitude.
- Strong organizational skills and attention to detail in data entry and documentation.
- Empathy and sensitivity when speaking with injured individuals and their families.
- Proficiency with CRM software or case management systems; ability to learn new technology quickly.
- Bilingual in English and Spanish is a strong plus - additional compensation may be offered.
- Competitive base salary + performance-based incentives.
- Comprehensive benefits including health, dental, and vision coverage.
- Paid time off, including vacation, sick leave, and holidays.
- Supportive team environment at a fast-growing, client-focused firm.
- Opportunity to grow within the firm - many of our intake specialists advance into paralegal or operations roles.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Client Intake Specialist in Lilburn, GA vacancy
$50k - $60k
...personal injury law firm that genuinely makes a difference in clients' lives. Be the first point of contact for individuals who need... .... Gain hands-on exposure to personal injury cases from intake through case support. Enjoy a collaborative, team-oriented culture...SuggestedFull timeWork at office- A sustainable waste management company in Norcross, Georgia, seeks an individual to manage client accounts, ensuring satisfaction and compliance with waste disposal processes. Responsibilities include communicating with clients, documenting issues, and fostering positive...Suggested
- The purpose of the MPAH Client Care Specialist (CCS) is to facilitate the check-in and check-out of all patients entering the hospital, notating as accurately as possible the questions and concerns of the clients regarding the health and care of their pets needing to be...SuggestedWork at office
$15.39 - $19.67 per hour
...app or search for Browse Jobs. • Live and exemplify the Five Principles of Mars, Inc. within self and team. • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of...SuggestedHourly payMinimum wageFull timeTemporary workPart timeFlexible hours- ...Client Services Representative Type: Full-Time Shift: Monday to Friday; 8:30 AM to 5:00 PM EST Location: Hybrid Role, Virtual & Onsite at our Norcross, Atlanta facility Perks Archway Offers: ~ Health, dental, vision benefits ~ Life, AD&D, short and...SuggestedFull timeTemporary workWork experience placementMonday to FridayShift work
- Customer Service Attendant Welcome and thank you for your interest in joining our team! We're excited that you're considering a career with us. At Sud Stop Car Wash, we're always looking for individuals who bring passion, integrity, and a commitment to excellence ...Hourly payImmediate startFlexible hoursWeekend work
$29.1k - $41.6k
...Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming...Full timeWork at officeRemote workFlexible hours2 days per week- ...Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. What You'll Do As a Pet Host, you are the first and last impression of our resort. You'll run the front desk...Full timeMonday to FridayFlexible hoursShift workWeekend work
- ...You'll Be Doing Accurate data entry for invoicing by way of intake of orders and entering relevant details into Sage ERP Provide... ...of experience as a Customer Service Representative ~ Customer/Client focused ~ Problem solver and analysis ~ Experienced with...
- We are looking for a passionate individual to enhance customer experiences through friendly service and efficient transactions. Join us in maintaining a welcoming environment while managing merchandise and ensuring store cleanliness. Bring your customer service skills ...
- Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role...Contract workPart timeLocal area
- ...Customer Service Specialist The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive...
- Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
- Customer Service Representative Lilburn, Georgia, Dynamic Pizza, LLC You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make...Extra incomeFull timePart timeSecond jobShift workNight shift
$25 - $30 per hour
Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly and customer focused. As a Uline Customer Service Representative,...Hourly payFull timeShift work- Customer Service Representative Norcross, Georgia, Dynamic Pizza, LLC About Us Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too! You got game? You got spring in your step?...Extra incomeFull timePart timeSecond jobShift workNight shift
- ...Customer Service Specialist One of our long term clients located in Norcross/Duluth has an immediate need for a Customer Service Specialist. Duties will include the following: The person will work with the Business Development team and will focus on scheduling installations...Work at officeImmediate start
- Are you experienced in customer service and ready to create memorable shopping experiences? Join a dynamic team where you'll assist customers, manage transactions, and maintain a welcoming store environment. Enjoy comprehensive benefits and a supportive workplace that ...
- About us: Napa Home & Garden a dynamic home décor wholesaler with its headquarters in Norcross, GA, is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best...Temporary workLocal areaFlexible hours
- ...days Min 2 - 3 years of experience required. Responsibilities: Respond to order status inquiries received through email and Client case queues in a timely and professional manner. Process customer orders accurately and efficiently in accordance with...
- Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking...Work at office
$17 - $18 per hour
...Customer Service Specialist Norcross, GA, United States $ 17.00 - 18.00 (US Dollar) Customer Service Specialist needs 1+ years experience Customer Service Specialist requires: High school, GED Great communicator Familiarity with electronic communication...$69k
...position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer Remote, work-from-home...Remote workWork from homeFlexible hours- Job Description Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications Prefer six months...Work experience placementFlexible hoursAfternoon shift
$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...Hourly pay$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible for greeting customers, scanning merchandise, processing cash and card payments, handling returns, assisting customers with product...Hourly payFull timePart time$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position ...Hourly payFull time$20 - $24 per hour
Outbound Call Center Rep Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners. Calling businesses to schedule...Full timeRemote workMonday to FridayNight shiftWeekend work$18 - $25 per hour
...representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other lists. The outbound call center...Hourly payFull timeLive inCurrently hiringRemote workWork from home- ...Job Description Job Description Intake Coordinator Position Summary Positive Growth is seeking a licensed behavioral health professional... ...community referral relationships, and helps ensure exceptional client care. This position also completes assessments as needed. Key...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Intake Specialist. Be the first to apply!
Related searches
- benefits customer care representative Lilburn, GA
- benefit customer service representative Lilburn, GA
- client service consultant Lilburn, GA
- customer service representative insurance Lilburn, GA
- customer service representative data entry Lilburn, GA
- customer service associate Lilburn, GA
- customer relations associate Lilburn, GA
- warehouse customer service representative Lilburn, GA
- customer service specialist Lilburn, GA
- client service specialist Lilburn, GA



