Client Services Manager, Foundation Operations and Grantmaking

Bring organization, judgment, and curiosity to work that helps philanthropy create meaningful impact. Intentional Philanthropy is seeking a Client Services Manager to coordinate foundation operations, support thoughtful grantmaking, and help clients move complex work forward with clarity and care. Intentional Philanthropy Overview Intentional Philanthropy is a growing leader in philanthropic advisory and management services partnering with private foundations and individual donors to deepen understanding, inspire hope, and spark creative, collaborative solutions that drive courageous action. After more than 15 years of high-impact work with foundations and communities across the United States, Intentional Philanthropy is entering its next phase of growth - partnering with philanthropic leaders across sectors to share knowledge, strengthen institutions, and build solutions that help communities thrive beyond political cycles. We believe we achieve more when we work together! Grounded in the values of courage, excellence, integrity, humility, collaboration, and innovation, IP delivers right-sized solutions - from strategic planning and grantmaking to family engagement and transition support - with a practical, client-centered approach. Position Overview The Client Services Manager works closely with other IP team members to manage a diverse mix of client foundation operations and grantmaking programs. This role is responsible for the smooth operation of select managed foundations and projects, coordinating workflows, timelines, deliverables, meetings, and communications across multiple workstreams. The Manager will work alongside IP colleagues while increasingly taking ownership of day-to-day client activities, board and committee meeting logistics, grantmaking processes, research, and the development of reports and presentations. The role requires someone who can organize complex information, anticipate next steps, communicate clearly, and consistently deliver accurate, high-quality work. This is an ideal opportunity for a thoughtful and highly organized professional who enjoys balancing client service, project coordination, research, and operational detail. The successful candidate will be comfortable working independently within established parameters while knowing when to ask questions or elevate complex and novel issues. This is a full-time, exempt, hybrid role based in Maryland. Employees must be able to commute periodically to IP's Bethesda office and travel regularly within the Washington, DC metropolitan area for meetings, site visits, and other in-person responsibilities. Occasional evenings, weekends, and overnight travel may be required. Scope & Accountability A developing contributor responsible for managing projects and workflows within established parameters. Makes day-to-day decisions related to execution, timelines, and coordination. Accountable for quality, consistency, and delivery; escalates complex or novel issues. Roles & Responsibilities Foundation Operations Proactively manage workflows, timelines, deliverables, and coordination Develop reports, presentations, memos, agendas, grant summaries, and budgets Coordinate client and board meeting planning, logistics, materials, and follow-up Manage foundation administration, scheduling, expenses, financial reporting support, files, minutes, and policies Grantmaking Support grant application processes and applicant and grantee communications Review and summarize applications, conduct due diligence, and support interviews and site visits Process grant payment requests and verify required approvals and payment information Research and Strategy Contribute to strategy development across grantmaking, governance, and operations Conduct and synthesize research and stakeholder interviews Support surveys, data management, analysis, reports, presentations, and visual graphics Internal Projects and Support Collaborate with IP team members to improve processes and share knowledge Participate in software implementation, resource development, and other organizational improvement projects Education & Experience Bachelor's degree and a minimum of four to five years of professional experience with steadily increasing job responsibility. Ability to quickly learn and use new technology for managing grants and operations, including accounting software, project management or workflow software, and a grants management database. Knowledge, Skills & Abilities Ability to proactively manage complex workflows, coordinate with team members, and prioritize competing demands to meet deadlines. Strong organization and research skills and an understanding of how to gather, analyze, and synthesize diverse information from written documents and interviews. Impeccable professional written and verbal communication skills, including the ability to synthesize large volumes of information into emails and reports that match client communication preferences. Ability to quickly learn and use new technology for managing grants and operations, including accounting software and a grants management database. Ability to work independently with attention to detail while also interacting effectively with a team. Ability to seek and incorporate feedback and deliver timely work products with strict attention to detail. Ability to take the work seriously without taking oneself too seriously. Core Competencies Job Knowledge and Skills: Executes assignments using sound judgment and knowledge of IP's work. Applies themselves to learning, seeking out information independently, and asking questions of the appropriate person. Business Growth and Mindset: Ensures consistent, high-quality delivery and identifies opportunities to improve service and impact. Communication: Asks clarifying questions to keep work moving forward and keeps appropriate audiences informed. Creativity: Finds new ways to present information and improve processes with new insights and information. Critical Thinking: Applies logic and values to work. Seeks to learn and knows when to ask for tools, direction, or help. Dependability: Manages multiple priorities and follows through reliably. Carries a strong sense of responsibility. Engagement: Works collaboratively with a willing and helpful attitude. Is approachable and demonstrates flexibility. Initiative: Anticipates next steps and identifies obstacles or improvements. Benefits & Compensation The salary range for this position is $62,250–$83,000, commensurate with directly relevant experience, demonstrated Manager-level competencies, and internal equity. At Intentional Philanthropy, we believe people do their best work when they feel supported and valued. Our benefits package is designed to promote well-being, flexibility, and long-term stability for our team members and their families. Our benefits include: Comprehensive medical, dental, and vision coverage Health Savings Account and Flexible Spending Accounts Short-term and long-term disability insurance Retirement savings plan with employer contribution Employee discount programs Team members also receive a generous paid leave program, including vacation, sick & safe leave, personal leave, and holidays to support rest, renewal, and balance. EEO Statement At Intentional Philanthropy we believe that every person brings a unique perspective and experience to our team. We are committed to creating an environment where everyone feels respected, valued, and empowered to thrive. As an equal-opportunity employer, we welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, gender identity or gender expression), sexual orientation, age, disability, genetic information (including family medical history), veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Inside Philanthropy, INC.