Workforce Manager

Athens Services

Athens Services seeks a Workforce Management Manager to lead forecasting, scheduling, capacity planning, real-time operations, and analytics at the Athens Support Center in Irwindale. You will own service level attainment, staffing efficiency, and forecast accuracy across customer channels, balancing demand with cost and employee experience. Lead a team of analysts, establish WFM governance, and partner with ASC, CX, Finance, and stakeholders to translate demand into actionable staffing. #J-18808-Ljbffr

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Vacancy posted 5 days ago

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## Workforce Management ManagerApplylocations: Irwindale Office Complextime type: Full timeposted on: Posted Yesterdayjob requisition id: JR106058**Summary**POSITION SUMMARY The Workforce Management (WFM) Manager leads the workforce management function for the Athens Support...
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