Move-In Coordinator

One Wingate East

Schedule: Part Time, 20 hours per week

Pay: $30-$40 per hour

Department: Sales & Marketing | Reports To: General Manager / Sales Director

POSITION SUMMARY

The Move-In Coordinator & Community Tour Specialist supports the sales efforts and daily operations of One Wingate East, Wingate Living's luxury independent living community. This hospitality-focused role creates a seamless experience for prospective and incoming residents while assisting with tours, move-ins, community events, and the General Manager.

KEY RESPONSIBILITIES

Move-In Coordination & Resident Experience

• Coordinate move-in schedules, apartment readiness, and communication with residents and families.
• Partner with housekeeping, maintenance, dining, and other teams to ensure apartments are move-in ready and meet Wingate standards.
• Welcome new residents, provide apartment walkthroughs and orientation, coordinate welcome amenities, and check in after move-in.

Tours & Sales Support

• Conduct warm, professional tours for prospective residents and families, highlighting the community's lifestyle, residences, and amenities.
• Assist the Sales Director with prospect follow-up, tour scheduling, and sales activities.
• Maintain knowledge of floor plans, apartment availability, and community offerings.

Events & General Management Support

• Assist with planning and executing marketing events, resident programs, and prospect engagement activities.
• Support the General Manager with administrative tasks, daily operations, and special projects as needed.
• Represent One Wingate East with a welcoming, service-oriented approach and maintain accurate tour, prospect, and move-in records in the CRM.

QUALIFICATIONS

Experience in hospitality, customer service, sales, or senior living preferred. Strong communication, organization, attention to detail, and the ability to manage multiple priorities are essential. A professional, welcoming demeanor and passion for exceptional resident experiences are required.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Must be able to perform the essential functions of the position, with reasonable accommodations as applicable. Duties may include standing, walking, climbing stairs, and occasionally lifting up to 25 pounds. The work environment is generally indoors with moderate noise levels.