Consumer and Community Banking Control Manager - Executive Director

Job Description

Step into a pivotal role at JPMorganChase, where your expertise in risk management and compliance will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our Consumer Banking business. Join a team that values innovation, collaboration, and continuous improvement. 

As an Executive Director Control Manager within the Consumer Banking Product organization of Consumer and Community Banking (CCB), you will be responsible for leading a team of Control Managers to build out an enhanced control framework which supports a continuous and integrated approach to risk assessment for our next generation deposit platform. Additionally, you will ensure the team is performing top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job responsibilities: 

• Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks 
• Oversee the execution of operational plans and strategic projects, ensuring alignment with broader functional and organizational strategy.
• Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones
• Inspire and guide a diverse team of Control Managers, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision
• Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment 
• Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats 

Required qualifications, capabilities, and skills: 

• 10+ years of experience in financial services, with demonstrated expertise in controls, audit, quality assurance, or operational risk management.
• Strong expertise in risk and control frameworks, with a track record of making independent risk-based decisions in complex situations and advising senior stakeholders across Legal, Compliance, Audit, and Risk with sophisticated understanding of the regulatory landscape. 
• Experienced people leader with a history of building and developing high-performing teams, setting strategic direction and operating cadence aligned to business priorities, and delivering results through timely coaching and performance management.
• Proven expertise designing and executing change management strategies for complex, large-scale initiatives, with a track record of driving adoption, minimizing disruption, and leading diverse stakeholder groups through organizational transformation.
• Ability to persuade and align stakeholders in complex, high-stakes scenarios, with expert-level skill in constructing data-driven arguments, navigating negotiations, and building influential cross-functional relationships across Legal, Compliance, Audit, and Risk. 
• Proven experience managing complex, multi-party stakeholder relationships across the Business, Legal, Compliance, Audit, and Risk, with demonstrated ability to serve as a trusted business advisor to senior leaders, tailor communication to diverse audiences, and navigate competing priorities to drive mutually beneficial outcomes.
• Skilled in designing and delivering sophisticated, high-impact presentations and executive-level communications to senior management, with a recognized ability to synthesize complex discussions and ambiguous information into clear, actionable insights for diverse audiences.
• Extensive background leading cross-functional teams through complex initiatives, with hands-on experience integrating diverse perspectives across Legal, Compliance, Audit, and Risk and fostering inclusive, high-performing collaborative environments.
• Proven track record of leading structured knowledge transfer for complex projects, with deep expertise establishing repositories and communities of practice that prevent recurrence and translate lessons learned into actionable, sustainable improvements.
• Expertise in analytical methods in complex and ambiguous environments, with a history of synthesizing data to uncover root causes and risks, rigorously evaluating options and trade-offs, challenging assumptions, and facilitating stakeholder alignment and consensus on critical decisions.

Preferred qualifications, capabilities, and skills : 

• Demonstrated deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance. 
• Expertise in analyzing complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.