Senior Customer Success Manager

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role: Lyra Health is looking for a Sr. Customer Success Manager II who is energized by engaging with customers, building relationships, and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and is naturally collaborative. This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States. Responsibilities Serve as the primary relationship owner for our Major/Key segment employer customers (30,000+ lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders Partner with marketing to develop and deliver engaging campaigns and workshops for your customers Produce and regularly communicate customer reports Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year Qualifications 15+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups Passion for mental health and changing the healthcare landscape Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust Ability to innovate and creatively solve problems in a highly collaborative manner Strong project management skills and a demonstrated ability to work successfully on cross-functional teams Ability to prioritize and balance multiple customers Willingness to travel (10%) Diversity & Inclusion Diversity, equity, inclusion, and belonging (DEIB) at Lyra is essential to the way we deliver culturally responsive care, build and manage our provider network, and support holistic efforts to strengthen DEIB in workplaces around the world—including our own. People come to Lyra with a range of needs, backgrounds, and abilities that influence their response to mental health support. Our diverse network of providers delivers comprehensive mental health treatment and support rooted in culturally responsive care, a multicultural approach that accounts for the impact of cultural backgrounds on each person’s care experience. $134,000 - $205,000 a year As a full-time Sr. Customer Success Manager II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $134,000-205,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: - Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) - Lyra for Lyrians; coaching and therapy services - Equity in the company through discretionary restricted stock units - Competitive time off with pay policies including vacation, sick days, and company holidays - Paid parental leave - 401K retirement benefits - Monthly tech allowance - We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more! We can’t wait to meet you. " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law. By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact View email address on click.appcast.io . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."