Receptionist/Scheduler

Job Description

Job Description

About the Role:

Join Pelham Transportation Corp as a Receptionist/Scheduler, where you'll be the friendly face and voice that connects our clients with our exceptional transportation services. This dynamic role is perfect for someone who thrives in a fast-paced environment and is passionate about providing excellent customer service.

Responsibilities:

• Greet and assist clients and visitors with professionalism and warmth.
• Manage incoming calls and schedule appointments for transportation services.
• Coordinate with drivers and clients to ensure timely pickups and deliveries.
• Maintain accurate records of appointments, schedules, and client interactions.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Assist with administrative tasks to support office operations as needed.
• Utilize scheduling software to optimize route planning and efficiency.
• Collaborate with team members to enhance service delivery and workflow.

Requirements:

• High school diploma or equivalent; additional certifications in office management preferred.
• Proven experience in a receptionist or scheduling role, ideally in the transportation industry.
• Excellent communication and interpersonal skills to engage with clients effectively.
• Strong organizational skills with the ability to multitask in a busy environment.
• Proficient in Microsoft Office Suite and scheduling software.
• Detail-oriented with a focus on accuracy and efficiency.
• Positive attitude and a strong commitment to customer service.
• Ability to work independently and as part of a team in a fast-paced setting.

About Us:

Pelham Transportation Corp has been a trusted name in the transportation industry for over 20 years, delivering reliable services to our valued clients. Our commitment to excellence and customer satisfaction has earned us a loyal customer base, and our employees appreciate the supportive work environment and opportunities for growth.