Analyst IT Support Specialist

Make an impact

As an Information Technology Analyst you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers applications and related technology. This position is based out of our Salt Lake UT office.

Support for this role includes specification installation and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops Microsoft Office networking components printers and other peripherals. Additional duties of the Information Technology Analyst include:

• Provide front end support for PCs and associated peripherals for Bridge properties located nationally
• Set up equipment for employee use performing or ensuring proper installation of peripherals operating systems and appropriate software
• Answer users inquiries regarding computer software and hardware operation to resolve problems
• Provide client support and technical issue resolution via E-Mail phone and other electronic medium
• Configure software to connect to Internet application servers
• Identify and correct or advise on operational issues in end-user computer systems

What you should bring

• Minimum 3 years experience of IT support experience
• Minimum 2 years experience supporting large onsite team as well as remote users with minimal supervision
• Minimum 2 years experience on boarding IT needs for new employees
• High proficiency in Microsoft Windows and Office Ethernet and wireless networking hardware and software setup and problem resolution
• Ability to multi-task and prioritize competing service request
• Ability to work independently and efficiently to meet end-user needs
• Ability to promptly answer support related email phone calls and other electronic communications
• Superior organization skills attention to detail and appropriate motivation
• Experience with hardware and software issues
• Proficiency in Internet related applications such as E-Mail clients and Web Browsers
• Excellent communication (oral and written) interpersonal and presentation skills

What you can be part of

Our IT help desk is a fundamental part of Bridge Investment Group. We have a great team where we work together to build the best foundation. Our team culture is one of the best helping each other learn and grow.

Benefits Overview

Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health financial security and wellbeing of our employees. Benefits eligibility and availability vary based on position employment status (fulltime or parttime) and length of service and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.

Benefits may include:

Health & Insurance Benefits

• Comprehensive insurance options including Medical Dental and Vision

• Optional coverage such as Critical Illness Accident Legal & Identity Theft and Pet Insurance

• Companypaid Life Insurance with the option to purchase additional coverage

• Companypaid LongTerm Disability coverage

• Access to a benefits concierge service for personalized support

• Access to mental health and wellbeing resources

Retirement

• 401(k) Plan with dollarfordollar company match up to 6% of pay

  • Contributions are fully vested immediately

  • Eligible employees are automatically enrolled at a 4% contribution rate

  • Eligibility requires a minimum age of 21 and at least 60 days of service

Time Away From Work

• Paid Time Off (PTO)

• 11 paid holidays annually

Parental Leave

• Following six (6) months of employment eligible employees may receive:

  • Four (4) weeks of paid parental leave as a primary caregiver or

  • Two (2) weeks of paid parental leave as a secondary caregiver

• Following two (2) years of employment eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth adoption or placement

Learning & Development

• Tuition Reimbursement of up to $5000 per year for preapproved education expenses

  • Repayment obligations may apply if employment ends prior to 24 months

We at Bridge acknowledge and appreciate the uniqueness of each individual understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit without any discrimination based on race color religion sex age disability sexual orientation national origin or any other category protected by law. As an equal opportunity employer we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment hiring and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process please email

Want to talk with someone about Bridge Culture

At Bridge we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture we offer Culture Conversations. This initiative reflects our commitment to transparency diversity and inclusivity.

Culture Conversations are voluntary one-on-one sessions designed for applicants to connect directly with our diverse staff members. Its your chance to explore the Bridge work environment ask questions and get a genuine feel for what its like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. C hoose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone youd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.

Required Experience:

IC