Director of Strategic Accounts
Virtual Vocations Inc
Leading a significant program for a strategic customer, the full-time remote Director of Strategic Accounts will manage end-to-end project execution, oversee customer relationships, and coordinate cross-functional teams to ensure successful implementation and deployment. Key responsibilities Drive and govern the master project plan across onboarding, training, data migration, and support Act as the primary executive contact for strategic customer stakeholders, building trust and navigating priorities Lead a cross-functional team, ensuring clear role ownership and addressing resource gaps during high-volume rollout phases Required qualifications 10+ years of experience in leading complex enterprise SaaS implementations or customer success programs Proven track record managing multi-workstream deployments with 100+ end-user locations Strong command of project governance, including risk management and milestone reporting Experience managing cross-functional teams with full authority over implementation and support functions Ability to navigate ambiguous and high-stakes situations effectively
Vacancy posted 3 days ago
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