Complex Accounting Manager

Complex Accounting Manager Highgate is a premier real‑estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20 B and generates over $5 B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue‑management tools that identify and predict evolving market dynamics to drive performance and maximize asset value. Compensation Yearly: $60,000 – $65,000 Location Denver Growth – Highgate Hotels, US-CO-Denver Overview The Accounting Manager assists the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial reporting, ensuring acceptable levels of internal control, and compliance with federal, state, and local regulations and Highgate Hotels Standard Operating Procedures. The role focuses on payroll, income audit, accounts receivable processing, and collections. Responsibilities Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates. Perform income audit, entering information into the BiPortal daily. Utilize and maintain the time and attendance system and process daily, weekly, and bi‑weekly payroll and related information including verifying payroll data and recording earnings/deductions. Prepare and input all required payroll journal entries. Maintain responsibility for the daily accounts receivable credit, billing, and collection process. Monitor payment requirements on groups or functions and process deposits. Approve or decline credit requests. Complete collection calls on each outstanding account and maintain collection files. Review and approve the City Ledger transfers daily and communicate any deviation from established accounting policies and procedures to supervisor. Handle customer inquiries professionally and timely, providing accurate invoices, statements, and schedules. Process returned checks and credit card chargebacks. Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write‑off, bad debt allowances). Partner with the Sales and Events Team to establish customer credit, including application processing, reference checks, credit limits, direct billing lists, and deposit requirements. Maintain an efficient collection process with organized filing, tracing, issuance of letters, monitoring returned checks and chargebacks, performing collection calls, and preparing bad debt write‑offs. Update daily revenue reports for internal and corporate distribution. Monitor guest ledger, advance deposit ledger, and related ledgers to ensure proper internal control. Keep management aware of any unusual operations or financial occurrences and/or significant deviations. Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing. Assist in the monthly close process by posting journal entries related to daily/monthly responsibilities. Ensure overall guest satisfaction by attentive listening and immediately resolving guest issues or escalating to the Director of Finance or General Manager. Cross‑train in other areas within the Accounting Department, including accounts payable. Identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experience. Qualifications College courses in an associated or related field and/or related experience in a hotel or hospitality environment. Proficiency in Windows and Microsoft Office (Intermediate Excel and Basic Word). Accounts receivable and payroll experience preferred. Hotel PMS Opera preferred. Ability to work flexible and long hours, especially during the last and first few days of the month. Capable of sedentary work, exerting up to 10 pounds of force occasionally. Maintain a warm and friendly demeanor at all times. Effective communication skills, both verbal and written, at all levels. Strong listening and clarifying skills. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in a professional, attentive, friendly, courteous, and service‑oriented manner. Attend all hotel‑required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotels standards. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotels standards and regulations to encourage safe and efficient hotel operations. Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions. Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Understand complex information, data, etc. from various sources to meet appropriate objectives. Maintain confidentiality of information. Show initiative, including anticipating guests' or operational needs. Perform other duties as requested by management. Benefits Travel discounts at Highgate Hotels. Competitive benefits including three pricing tiers of medical coverage, dental and vision benefits for eligible full‑time associates. Accrued paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off may be available to qualifying associates. 401(k) retirement program open to both full‑time and part‑time associates who qualify. #J-18808-Ljbffr