Mortgage Loan Originator Assistant

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are a self-motivated, detail-oriented, organized person with a strong understanding of mortgage products and regulations and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40hrs/wk, with a schedule of:

Mon-Fri: 8:00am-5:00pm

There can be some flexibility with the schedule, as far as daily schedule, if needed.

Role

This Mortgage Loan Officer Assistant role will primarily assist our Mortgage Loan Originator(s) (MLO) with incoming 1st mortgage applications. The Mortgage Loan Officer Assistant will be primarily based in-office while the MLO is in the community meeting with prospective and existing referral partners. The assistant will be available to review new applications timely and analyze credit history, income, assets, and overall loan opportunities. When the MLO(s) is unavailable, the assistant will be the primary contact for the 1st mortgage applications. While the Mortgage Loan Officer Assistant will contribute to the overall mortgage sales goal for the credit union, they are not held accountable to an individual sales goal. Due to the nature of the role, there is no commission.

Major Duties and Responsibilities

40% Assists and supports Mortgage Loan Originator(s) (MLO) with incoming applications, taking direction day-to-day from MLO(s) on potential borrowers and loan files that need attention. Assist the MLO(s) with incoming inquires and various needs to ensure they are able to spend time out of the office attracting new business.

20% Receives and screens 2nd mortgage loan applications from frontline staff, evaluates and underwrites loan requests using judgement and discretion in making decisions to satisfy the member needs. Conducts 2nd mortgage loan interview and gathers all financial data to support the loan application. Responsible for communicating 2nd mortgage loan information to members and frontline staff as needed. Maintains communication with mortgage members via email, phone, and mail from application to closing and post-closing. Loans outside of guidelines or approval parameters are escalated to the leadership of the mortgage departments with a recommendation as to the loan decision for each loan. Responsible for communicating 2nd mortgage loan decisions to frontline staff and members directly. Must have ability to discuss loan denials, loan alternatives, and rate computation in a clear, concise, and courteous manner for all loan products.

15% Contact borrowers to request supporting documents requested by Mortgage Loan Originator(s), following up regularly until all items are received.

10% Assists the origination team in preparing marketing materials for referral partners. This may involve putting together gift baskets and raffle prizes, coming up with ideas for promotional materials and thank you gifts, planning events, and additional support.

5% When necessary, provide potential borrowers with interest rate quotes and closing cost quotes. Also provide members with basic loan program information.

5% When necessary, assist members with the completion of new loan applications and handle as the MLO assigned to that loan. Responsibilities in taking a new loan application are not limited to; coordinate the collection of documentation, including credit reports, run automated underwriting, request supporting documents from members, and prepare the file for processing.

5% Stay informed on changes in the industry and the local real estate market(s) in which the CU lends.

Performs other related job duties as assigned

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

A minimum of 3 years of experience in roles such as Loan Processor, Document Specialist, Closing Specialist, Jr. Underwriter, etc. Loan Origination experience a plus. Minimum 2 years of outbound calling with a track record of successfully securing the contract for new loans. Experience as well as being comfortable with calling potential and past clients to sell new mortgage programs. Must have current working knowledge of mortgage loan products (primarily Conventional) and knowledge of mortgage procedures, processes, and documentation. Working knowledge of Secondary Market and their automated underwriting systems such as LPA.

Education/Certifications/Licenses

Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment. Current NMLS licenses or must be willing to get it within 90 days.

Interpersonal Skills

Excellent time management, interpersonal, communication, and follow-up skills. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

The ability to analyze credit reports, income, and asset documents, as well as an understanding of general ways to structure a loan.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including CRTs, typewriters, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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