Spanish Bilingual Customer Service Representative

Job Description

Job Description

We are looking for a Bilingual Customer Service Representative to support a non-profit organization serving members in Chicago, Illinois. This Long-term Contract position is ideal for someone who brings a calm, service-focused approach to high-volume phone support and enjoys helping people understand policies, required documentation, and next steps. The role requires strong attention to detail, reliable attendance, and confidence working across web-based systems and standard office applications.

Responsibilities:

• Respond to incoming member calls in a courteous, compassionate, and detail-focused manner while resolving questions efficiently.

• Record detailed and accurate notes during each interaction and enter member information into internal systems with a high level of precision.

• Explain program guidelines, coverage details, policies, and follow-up actions so members clearly understand what to expect.

• Guide callers on documentation requirements and practical steps needed to complete requests or move cases forward.

• Process service-related updates and order entry tasks while maintaining data accuracy and timely follow-through.

• Use tools such as SharePoint, web-based member platforms, and Microsoft Office applications to manage information and support daily operations.

• Handle both inbound and outbound communication as needed to provide updates, clarify information, and complete service requests.

• Contribute to additional customer support activities and administrative tasks assigned by leadership in support of team goals.

• At least 3 years of experience in a call center, contact center, or corporate customer service environment.

• Ability to communicate effectively in spoken and written Spanish

• Demonstrated ability to manage inbound calls effectively while delivering clear, empathetic service.

• Strong data entry and documentation skills with close attention to accuracy and detail.

• Proficiency with Microsoft Office Suite and confidence navigating SharePoint and web-based databases.

• Excellent attendance record, dependable work habits, and a detail-oriented approach to member interactions.

• Ability to explain policies, procedures, and documentation requirements in a clear and helpful manner.

• All candidates are required to undergo screening successfully.