Quality Control Supervisor

Quality Control Supervisor Position Summary The Quality Control Supervisor is responsible for ensuring all cleaning and maintenance services meet company quality standards and client specifications. This role conducts routine inspections, supervises staff performance, provides training, implements corrective actions, and promotes continuous improvement across all assigned facilities. Key Responsibilities Quality Assurance & Inspections Conduct regular site inspections to verify compliance with company standards, client specifications, and safety requirements. Identify quality deficiencies and implement corrective action plans to improve service performance. Document inspection findings and maintain detailed quality control reports. Monitor staff performance and provide coaching to ensure consistent service delivery. Follow up on client concerns and verify resolution of service issues. Staff Supervision & Training Supervise janitorial staff and specialty crews to ensure quality expectations are met. Train new and existing employees on cleaning procedures, safety protocols, equipment operation, and quality standards. Conduct ongoing performance evaluations and provide constructive feedback. Reinforce company policies, procedures, and chain-of-command expectations. Assist team members with daily operational tasks as needed to maintain service excellence. Compliance & Safety Ensure compliance with company policies and all applicable local, state, and federal regulations. Train employees on proper chemical handling, dilution procedures, and workplace safety practices. Monitor the use of cleaning equipment and supplies to ensure safe and effective operation. Promote a culture of safety, accountability, and continuous improvement. Operations Support Coordinate with operations management to address staffing, scheduling, and service quality concerns. Verify work completion and ensure all assigned tasks are performed according to specifications. Support specialty cleaning projects and ensure quality expectations are achieved. Maintain accurate records of inspections, corrective actions, training, and employee performance. Qualifications Education & Experience Minimum 2 years of janitorial or facility services experience. Minimum 2 years of supervisory, quality control, or inspection experience. Experience conducting quality audits, inspections, and performance evaluations preferred. Language Skills Fluent in English and Spanish. Strong verbal and written communication skills. Ability to prepare reports, inspection documentation, and business correspondence. Technical Skills WinTeam Gmail eHub Core Competencies Quality Assurance and Control Staff Training and Development Inspection and Audit Procedures Safety Compliance Problem Solving and Decision Making Attention to Detail Organization and Time Management Additional Requirements Ability to lift and move up to 50 pounds. Ability to work independently and manage multiple locations and priorities. Strong leadership, professionalism, and accountability. Authorized to work in the United States. Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays This job reports to the Operations Director This is a Full-Time position 2nd Shift , Weekends . #J-18808-Ljbffr Image Janitorial Services Inc.