Outside Technical Sales Representative

We are partnered with an incredible CNC Machine Tool Builder on their search for Swiss CNC Service Technicians for the New England region! As a Swiss CNC Field Service Technician, you’ll play a critical role in supporting customers by maintaining and repairing CNC machine tools and ensuring equipment operates at peak performance.

Responsibilities:

· Travel to customer sites throughout New England to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment.

· Perform preventive maintenance and identify opportunities for performance improvement.

· Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components.

· Utilize manuals, technical documentation, and internal/vendor support to troubleshoot complex problems.

· Clearly communicate equipment status, repairs, and recommendations to customers.

· Accurately complete and submit service and installation reports.

· Ensure customer commitments are met with a high standard of professionalism and technical excellence.

· Build and maintain positive relationships with vendors, suppliers, and customers.

· Stay informed on new technologies and product updates through ongoing training and technical seminars.

· Maintain deep technical knowledge of all equipment lines represented by the company.

· Perform other duties as assigned

Qualifications:

· High School Diploma or GED from a technical school required

·2+ years of hands-on experience repairing CNC machinery.

· Proficient with precision measuring tools such as dial indicators and micrometers.

· Experience with rotating machinery, spindles, and precision bearings.

· Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics.

· Advanced troubleshooting skills with high attention to detail and technical accuracy.

· Ability to read and interpret technical drawings and schematics.

· Proficiency in Microsoft Office and other relevant business software.

· Valid driver’s license required and ability to be a ROAD WARRIOR with travel up to 100% throughout the assigned territory

· Comfortable interacting professionally under pressure with customers and colleagues.