Front Desk Clerk

Front Desk Clerk

The Front Desk Clerk displays exceptional customer service by greeting and welcoming all members, volunteers and guests to Don Moyer Boys & Girls Club. This position ensures that everyone receives accurate information and prompt service. This is an hourly part-time position with a schedule of 1pm - 6pm, Monday through Friday.

Key Responsibilities

• Serves as front desk receptionist for a designated program site; greets members, guests, and volunteers and provides information and direction
• Ensures that youth entering the facility have an up-to-date membership, greets them by name, and checks each member in using the member database
• Releases members at pick up to authorized parties by confirming identity and logs members out upon departing the facility using the member database
• Supports program staff by preparing attendance and daily service report sheets and ensures sheets are collected at the end of the programming day
• Answers incoming telephone calls at the designated program site, provides basic information to callers, takes messages and follows up as necessary
• Provides communication with parents, members, guests, volunteers, and staff at the direction of the Program or Unit Director
• Supports a safe and secure environment by monitoring facility access and reporting concerns
• Manages volunteer sign in/out and logs volunteer hours
• Maintains a clean and orderly front desk area
• Monitors supplies and submits requisition forms as requested by Program Leadership

Qualifications

• Must be at least 18 years of age
• High school diploma or GED equivalent required
• One or more years of customer service required. Experience in a school or youth-serving organization is highly desirable
• Excellent written and verbal communication skills
• Detail-oriented and well-organized

Experience with office equipment, computers, and basic applications (Microsoft suite) required. Benefits: Part time staff earn 1 hour of PTO for every 40 hours worked. Compensation: $16/hourly