FRONT OFFICE ASSISTANT

Front Office Assistant

We are seeking a friendly, organized, and bilingual (Spanish/English) Front Office Assistant to join our team. This role plays a key part in delivering exceptional client service, managing front office and administrative responsibilities, and supporting our clinical staff. The ideal candidate is detail-oriented, communicates effectively in both (Spanish/English), demonstrates a strong work ethic, and thrives in a collaborative, team-based environment.

Key Responsibilities

• Greet clients with compassion and professionalism, both in person and by phone
• Schedule, confirm, and manage therapy appointments for multiple providers
• Verify insurance benefits, collect copays, and process payments
• Maintain accurate and confidential client records in the EHR system
• Communicate effectively with therapists regarding scheduling and client needs
• Handle referrals, prior authorizations, and intake paperwork
• Respond to client inquiries with sensitivity and discretion
• Maintain a calm, organized, and welcoming front office environment.

What we offer:

• Competitive hourly pay based on experience
• Opportunities for performance-based raises
• Structured onboarding and hands-on training
• Opportunities to learn insurance, scheduling, and therapy workflows
• Flexible scheduling (full-time or part-time opportunities)

Requirements

• High school diploma or equivalent required
• Previous experience in a medical, therapy, or mental health office preferred
• Experience with appointment scheduling, insurance verification, and administrative support is a plus
• Attention to detail and accuracy when handling sensitive client information
• Strong organizational skills with the ability to multitask in a fast-paced therapy environment
• Dependable, punctual, and reliable
• Ability to work collaboratively with therapists and administrative staff
• Bilingual proficiency in Spanish and English (required)

About Ideal Therapy

Since 2008, Ideal Therapy has provided high-quality Occupational, Speech, Physical, Pelvic Floor, and Aquatic Therapy with a strong focus on compassionate, client-centered care. Our front office team plays an essential role in supporting daily operations, assisting clients and families, and ensuring a smooth, welcoming experience from the first point of contact.

As a woman-owned and managed clinic, Ideal Therapy offers a supportive, team-oriented work environment. We value professionalism, reliability, and collaboration, and we support ongoing learning and growth for our front office staff. At Ideal Therapy, administrative team members are respected as integral contributors to our mission of delivering exceptional care.