E-Billing and Collections Specialist

Job Description

Job Description

We are looking for an experienced E-Billing and Collections Specialist to support a legal organization in New York, New York. This position oversees electronic invoice processing, billing compliance, and collections activity while helping maintain accurate financial records and timely client payments. The ideal candidate brings strong law firm billing knowledge, sound judgment, and the ability to coordinate effectively with attorneys, clients, and internal teams in a deadline-driven environment.

Responsibilities:
• Oversee the end-to-end electronic billing cycle, from invoice preparation and submission through follow-up and final resolution.
• Apply client-specific billing requirements and firm policies to help ensure invoices are accurate, compliant, and submitted on time.
• Maintain billing profiles, matter details, and client instructions within billing systems to support proper setup and ongoing accuracy.
• Address invoice rejections by researching issues, making corrections, and resubmitting or appealing charges when appropriate.
• Track client budgets and accruals, ensuring updates and submissions are completed within required timeframes.
• Support collections efforts by reviewing aged receivables, contacting clients regarding overdue balances, and documenting follow-up activity.
• Work closely with attorneys and administrative staff to investigate billing questions, reconcile discrepancies, and resolve payment-related concerns.
• Process vendor-related billing items connected to e-billing operations and assist with authorized adjustments, partial payments, and write-offs in line with policy.
• Build productive relationships with client finance contacts and e-billing administrators to facilitate efficient invoice handling and payment processing.
• Recommend workflow improvements that strengthen billing accuracy, reduce delays, and improve collections performance.• At least 3 years of law firm billing experience, including substantial responsibility for electronic billing.
• Practical experience using legal e-billing platforms such as TyMetrix 360, CounselLink, Collaborati, Legal Tracker, Passport, Brightflag, Bottomline Legal eXchange, Legal-X, or comparable systems.
• Strong knowledge of billing guideline compliance, invoice rejection management, appeals, budget tracking, accruals, and legal billing formats.
• Proficiency with Microsoft Excel, Word, Outlook, and Adobe Acrobat or similar document tools.
• Solid analytical and mathematical skills with the ability to review account activity and identify discrepancies accurately.
• Strong written and verbal communication skills, with the ability to interact effectively with clients and internal stakeholders.
• High level of organization and attention to detail, with the ability to manage deadlines in a fast-paced legal setting.
• Bachelor’s degree in Accounting, Business, or a related field preferred; comparable relevant experience will also be considered.