Window Sales Coordinator

Window Sales Coordinator

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay: $23.27-$25.51 hourly

The Window Sales Coordinator executes all aspects of our sales call process and strategies, facilitating and coordinating business activities of accounts and executing PARR sales initiatives. Their primary focus is supporting the sales team by creating quotes, processing orders and helping to manage construction schedules. The Window Sales Coordinator receives daily direction from the Window Outside Sales Person on the team and reports to Division Sales Manager. Interacts daily with Location Managers and both internal and external customers. Interacts regularly with corporate employees (Central Purchasing Department, Account Management Team, and IT Department). Interacts regularly with vendor representatives and industry associates.

Duties and Responsibilities

• Establish and maintain professional relationships with customers
• Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
• Expertly uses, promotes & facilitates PARR Bridge Strategy
• Proactively set, reach for, and meet (or exceed) personal sales and profit goals
• Primary player in deepening customer relationship and scheduling timely material shipments – ensuring account profitability as well as customer satisfaction & loyalty
• Ability to sell on overall quality, value, and service, rather than price
• Precisely and efficiently manage one's time and prioritize workflow in face paced environment
• Communicates with dispatch to ensure that they are not overpromising deliveries to customers
• Sends photos of returns to dispatch with request for pickup
• Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
• Follows best practices in order entry, setting up deliveries and all aspects of job
• Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
• Takes action to achieve objectives; does not wait for management directive
• Uses DDMS to ensure customer satisfaction
• Follows SPC guidelines and proper GP%
• Completes PO's on time, confirms confirmation and ties PO to order
• Greets walk-in customers professionally and walks customer to product in store
• Answers phone promptly with professional greeting
• Identifies customer's urgency and completes orders quickly
• Seeks to learn products and their application for the end user
• Confirms customer's material needs prior to ordering product
• Exceeds profitable SPC pricing guidelines
• Completes quotes and follows up in a timely manner
• Proactive with customer's needs
• Maintains a PARR share file for customer plans and take-offs
• Has a high level of follow-through with orders – ensures inventory arrives, communicates with customers, etc.
• Perform other related duties as assigned

Job Knowledge

• Writes quotes and orders with a high degree of accuracy and speed
• Writes transfers and purchase orders with correct pricing
• Can perform simple takeoffs for windows, doors, siding, and other materials
• Regularly attends PK's and PARR offered classes
• Completes AMT training
• Accurately writes orders in POS
• Accurate and correct use of WOQS
• Follows proper material return procedures
• Manages outlook and personal notebook
• Utilizes all resources to find solutions
• Follows all AR account and cash handling procedures
• Effectively uses all preferred vendor quoting programs
• Seeks to learn products and their application for end user
• Completes online training as needed
• Understands pricing levels and avoids un-necessary discounting
• Able to seek out product transactions and order history
• Understands building codes applicable to windows, doors, and hardware
• Performs takeoffs for vinyl windows & exterior doors
• Helps customers with warranty issues and claims
• Uses MARKETPLACE door program
• Sets up new job addresses in system as needed
• Makes outgoing phone calls to prospects regarding business opportunity

Teamwork

• Attends and helps perform inventory
• Arrives on time and prepared to work
• Adheres to company policies
• Takes ownership of self, Parr lumber performance, customer challenges, and does not criticize or condemn
• Accepts experienced team member's advice and feedback
• Works to ensure that other divisions of PARR also get an opportunity to sell each customer materials
• Regularly assists customers
• Assists customers in store/yard/warehouse when needed
• Assists other team members with work as appropriate
• Contributes ideas to make things better
• Organizes and presents PKs to entire team when needed

Safety

• Wears high visibility when needed and proper uniform
• Keeps workspace clutter free
• Always operate equipment safely
• Consistently follows company safety protocols
• Participates on safety committee as needed
• Encourages coworkers & customers to follow best practices with safety

Communication

• Communicates in a professional style to entire yard and crew
• Participates in team meetings and discussions
• Communicates professionally and productively with AMT
• Notifies customer when product arrives
• Confirms delivery time with customer after scheduled in DDMS
• Writes legibly on business logs and other handwritten material
• Responds to voicemails in a timely manner
• Responds to emails promptly and with correct grammar and spelling
• Takes ownership and communicates with management when mistakes are made
• Puts clear delivery and contact information on orders
• Has relationship with all coworkers and uses those relationships to solve problems
• Communicates with operations team about material returns, requirements for them, and photos as appropriate
• Has relationship with vendors and communicates support needed
• Communicates with customers about market changes/conditions
• Professionally manages upset or disgruntled customers
• Informs receiver on status of cancelled special orders or materials to be returned to suppliers
• Brings areas of concern to management's attention

Qualifications

• Knowledge of building materials and or experience in construction industry (a must)
• Strong communication skills both through phone and email
• Ability to speak, write, and read English required
• Proven ability to develop relationships
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Ten-key by touch required
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to execute PARR selling strategies and initiatives
• Ability to achieve sales goals and objectives
• Knowledge of PARR selling principles, practices, and protocols
• Willingness to share department responsibilities in order to meet deadlines
• High School Diploma or GED equivalent

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types